What's New in GoTo Connect?
Stay up to date on the latest features and updates for GoTo Connect.
GoTo Connect Desktop - March 17, 2023
New!
- Caller ID Swap
- Users can change which phone number they're using to make outbound calls if you have access to multiple phone numbers. Learn more!
GoTo Customer Engagement - March 15, 2023
New!!
GoTo Customer Engagement’s AI-enabled Message Assistant preview feature is now available!
- For Campaigns: Simplify the SMS Campaign creation process by generating messages tailored to the campaign’s objective, target audience, and desired call to action. Learn More!
- For Shared Inbox: Suggest responses to incoming messages based on the customer’s previous interactions and generate new messages for outbound communications by entering a few words. Learn More!
Desktop App (v3.34.0) – March 8, 2023
- EXE for per-user installation – download here.
- MSI for per-machine installation – download here (64-bit) or here (32-bit).
- MSI for per-user installation during login – download here (64-bit) or here (32-bit).
- DMG – download here (Intel) or here (Apple).
Improved:
- Mac: Fixed the duplicate menu item (GoTo) after sign-in/sign-out.
- Human Interface Device: Enhanced call control of Jabra devices.
- Stability and performance improvements.
Contact Center - March 7, 2023
Input callback number is now an option to callers if they opt-in to auto-queue callback! This feature allows the caller to input the desired phone number they would like an agent to call them back. To learn how to set up auto-queue callback for your call queues, click here!
GoTo Connect Messaging v0.268.11 - February 16, 2023
- Fixed an issue where recent voice activity wasn’t loading properly if the user didn’t have texting permissions.
- Fixed an issue where users with a lot of phone numbers were not able to scroll though all their phone numbers in the phone number picker of the text message view.
Shared Inbox v2.202.12 - February 16, 2023
- Updated the side-car conversation card to show the number of attachments in the preview if no text message was sent. (Instead of the empty string).
- Updated the conversation history to show private phone number history even when a contact is still unknown (shared contact not linked yet).
- Updated snackbar notifications to be hidden for a conversation that you are currently viewing.
- Fixed an issue where a user would stop receiving notification updates from the notification channels, and the assigned and unassigned section were not updating in realtime.
Contact Center - January 31, 2023
Chat Assistant is now available in Contact Center! Create a chat box widget and pre-configure answers to frequently asked questions, freeing up the agent’s time. Learn More!
Contact Center customers now have access to create Custom Surveys! Learn More!
GoTo Customer Engagement - January 16, 2023
New!
Customer Engagement allows GoTo users to send custom text campaigns to customers in bulk. Team members can also interact and respond to customer's messages using a shared inbox. Learn More!
Use Custom Surveys in your text campaigns to assess your customer's experience! Learn More!
GoTo Mobile App - January 17, 2023
New!
- Caller ID Swap
- Users can change which phone number they're using to make outbound calls in the mobile app if you have access to multiple phone numbers. Learn more!
- Custom Caller ID Settings
- Manage your caller ID settings from the mobile app if you have access to multiple phone numbers. Learn more!
Desktop App (v3.33.0) – January 12, 2023
- EXE for per-user installation – download here.
- MSI for per-machine installation – download here (64-bit) or here (32-bit).
- MSI for per-user installation during login – download here (64-bit) or here (32-bit).
- DMG – download here (Intel) or here (Apple).
New
- The MSI for per-machine installation will fail with an error message if it detects a per-user installation in any user profile on the machine. This helps avoid mixed per-user and per-machine installations.
- Windows: The window icon now shows the status indicator (away, busy, disconnected, etc...).
Improved:
- Mac: Closing the main window while in full-screen no longer leads to a black screen.
GoTo Connect Shared Inbox (v2.197.4) - January 12, 2023
New!
- Added the ability to flag a contact as Opt-Out when they do not wish to be part of any future SMS campaigns.
- Added the ability to see the previous Private Inbox history in the Shared Inbox when a phone number is transitioned from private to shared. All conversations are now visible in the Contact Conversation History (old private conversations and new shared conversations).
GoTo Connect Messaging (v0.260.4) - December 16, 2022
- Messaging is now redirecting to the New Message screen by default when users open a new GoTo session (instead of a blank view)
- Added the ability to switch DID from and to while in an existing SMS conversation
Desktop App (v3.32.1) – December 8, 2022
- EXE for per-user installation – download here.
- MSI for per-machine installation – download here (64-bit) or here (32-bit).
- MSI for per-user installation during login – download here (64-bit) or here (32-bit).
- DMG – download here (Intel) or here (Apple).
Improved:
- Fix for the screen sharing selection dialog sometimes containing empty thumbnails
- Stability and performance improvements
GoTo Connect Messaging - December 1, 2022
Improved:
- Contact information is updated properly when adding or removing a contact from the Messaging experience.
PBX Administration - October 25, 2022
Improved:
- Call filters
-
Call filters will now also block incoming faxes as well as calls. To learn more about call filters, refer to How do I filter incoming calls?
GoTo Desktop & Web - October 24, 2022
New!
- Voicemail greeting
- Users can now record and/or upload voicemail greetings from the desktop and web app.
Desktop App (v3.31.0) – October 20, 2022
- EXE for per-user installation – download here.
- MSI for per-machine installation – download here (64-bit) or here (32-bit).
- MSI for per-user installation during login – download here (64-bit) or here (32-bit).
- DMG – download here (Intel) or here (Apple).
Improved:
- Performance improvements when sharing a screen on Windows
- Redesigned and improved the error page which is shown if the app fails to load due to a network issue
- Stability and performance improvements
Contact Center - October 6, 2022
Improved:
- The remaining call queue parity settings, Ring Active Agents and Ignore Forwarded Devices, have been implemented and improved.
GoTo Mobile - September 2022 fix version
Android 2022.09.4/1777
Fixes:
- [Voice] Fixed call signalling of previous version
GoTo Mobile - September 20, 2022
Android 2022.09.1/1736
New!
- [Meeting] Recent meeting history now available in guest mode
- [Meeting] Organizers can disable video for participants
Improved:
- [Voice] Improved Phone and Notification Permission handling
- [Voice] Improved voicemails performance
- [Meeting] Improved performance in large meetings
Fixes:
- [Training] Various bug fixes
- [General] Fixed various minor user interface inconsistencies
iOS (2022.09.0/1248)
New!
- [Meeting] Recent meeting history now available in guest mode
- [Meeting] Organizers can disable video for participants
Improved:
- [Voice] Improved voicemails performance
- [Meeting] Improved performance in large meetings
Fixes:
- [Training] Various bug fixes
- [General] Fixed various minor user interface inconsistencies
GoTo Desktop & Web - September 15, 2022
New!
- Helpdesk ticketing
-
Users can now submit a service ticket to request help from their admin for issues with hardware, software, networks, etc.
This feature is being released in a phased rollout and may not be available on your account yet.
This feature may not be available with your plan.
Content Center - September 12, 2022
New!
- Scheduled Report Sharing
- Contact Center admins and supervisors can now schedule their custom reports/boards to be shared with others in the company on a one-time or recurring basis.
Phones and Accessories - September 8, 2022
New!
- Deskphones
- We now support the upgraded Yealink CP935W conference phone.
Phones and Accessories - August 31, 2022
New!
- Deskphones
- We partnered with Poly for an early launch of their new cutting edge Poly Edge E and Edge B series phones! They are supported on our platform and available for sale.
Desktop App (v3.30.0) – August 29, 2022
- EXE for per-user installation – download here.
- MSI for per-machine installation – download here (64-bit) or here (32-bit).
- MSI for per-user installation during login – download here (64-bit) or here (32-bit).
- DMG – download here (Intel) or here (Apple).
Improved:
- Updates to the Hardware Acceleration prompts a confirmation dialog before the app restart
- Stability and performance improvements
Desktop App (v3.29.1) – August 25, 2022
- EXE for per-user installation – download here.
- MSI for per-machine installation – download here (64-bit) or here (32-bit).
- MSI for per-user installation during login – download here (64-bit) or here (32-bit).
- DMG – download here (Intel) or here (Apple).
Improved:
- Fixed a Windows issue where the app didn't start if the AutoConfigURL proxy setting was an empty string
- Fixed a Windows issue where the green "currently sharing" border didn't appear or appeared on the wrong monitor for presenters in a meeting
- Fixed an intermittent issue where the app froze or crashed due to GPU processing
- Stability and performance improvements
Desktop App (v3.28.0) – July 27, 2022
- EXE for per-user installation – download here.
- MSI for per-machine installation – download here (64-bit) or here (32-bit).
- MSI for per-user installation during login – download here (64-bit) or here (32-bit).
- DMG – download here (Intel) or here (Apple).
New!
- Use .PAC Files for Proxy Configuration on Windows (Admins)
- Admins can use PAC (Proxy Auto-Configuration) files for proxy configurations.
Improved:
- Issue reporting is only available during the meeting
- Stability and performance improvements
Contact Center - July 29, 2022
New!
- Create surveys for chat queues
-
You can now create simple surveys that you can enable on each of your chat queues to assess your customer's experience with your company.
Improved:
- The navigation for Contact Center agents, supervisors, and admins has been unified into a single menu item. You will be directed to the appropriate dashboard(s) based on your role(s).
GoTo Desktop & Web - July 21, 2022
Fix
- [Voice] Fixed issue with contact search which impacted the ability to initiate a new call & transfer a an ongoing call.
GoTo Mobile (Android/iOS)- July 20, 2022
Android 2022.07.0 (1677) / 2022.07.0 (1687) / 2022.07.2 (1691)
New!
- [Voice] Direct SMS from Contact: You can now send an SMS directly when viewing contact information
- [Messaging] Channels: Added the ability to remove users from rooms if you are the admin of the room
- [Training] Attendees can use Reactions in sessions
- [General] Implemented an easier versioning scheme simply referring to the calendar (YYYY.MM.#)
Improved:
- [Training] Attendees can share their screen in breakout rooms without the intervention of the organizer
Fixes:
- [Voice] Fixed an issue on Xiaomi devices + other bug fixes (2022.07.0 (1687))
- [Voice] Fixed an issue where ringtones in some circumstances were not properly played (2022.07.2 (1691))
- [General] Fixed various UI inaccuracies throughout the App
iOS 2022.07.1 (1195) / 2022.07.2 (1205)
New!
- [Voice] Direct SMS from Contact: You can now send an SMS directly when viewing contact information
- [Messaging] Channels: Added the ability to remove users from rooms if you are the admin of the room
- [Training] Attendees can use Reactions in sessions
- [General] Implemented an easier versioning scheme simply referring to the calendar (YYYY.MM.#)
Improved:
- [Training] Attendees can share their screen in breakout rooms without the intervention of the organizer
Fixes:
- [Voice] Various Bug fixes (2022.07.2 (1205))
- [General] Fixed various UI inaccuracies throughout the App
GoTo Desktop & Web - June 29, 2022
New!
- [Voice] Call Announce & Screening: You can now better handle your incoming calls by either getting announced the extension the call was received on, or asking callers for their name.
- [Messaging] Group Texting is now available. You can select up to 10 recipients when you create a new SMS group conversation (May).
GoTo Mobile - April, May, & June, 2022
June (Android 0.0.1626 / iOS 1.0.64)
May (Android 0.0.1584 / iOS 1.0.63)
April (Android 0.0.1555 / iOS 1.0.61)
New!
- [Voice] Call Announce & Screening: You can now better handle your incoming calls by either getting announced the extension the call was received on, or asking callers for their name.
- [Voice] Instant Response: Do not worry about missing calls ever again. You can now send an automated response message (April).
- [Messaging] Group Texting is now available. You can select up to 10 recipients when you create a new SMS group conversation (May).
Improved:
- [Meeting] Local device calendar sync is available (even for guest users) (May).
Fixes:
- [Messaging] Fixed some performance issues.
- [Messaging] Fixed an issue with internal number support.
- [Meeting] Fixed an issue where mobile attendees were not being counted in meeting reports (May).
- [Meeting] Fixed issues with joining meetings from an external link (April).
- [Meeting] Fixed video issue when transitioning from wifi to mobile network (April).
- [General] Various bug fixes and improvements (all releases).
Contact Center - June 2, 2022
New!
- Supervisors can monitor chat queues
-
Supervisors can now watch their agent's chat conversations in real-time from their dashboard.
Contact Center - May 26, 2022
Improved:
- Agents can now see a history of calls, notes, and tags for any contact they create and link calls to in the omnichannel customer information view when on an active call.
Contact Center - May 16, 2022
Improved:
- You can now share your custom boards in the Analytics view! If sharing with another admin, they can make changes. If sharing with a non-admin user on your account, it will be a readonly copy.
Contact Center - May 12, 2022
New!
- Omnichannel Customer Information View
-
Agents can now save and edit contacts as well as add notes and tags to those contacts during a call.
Improved:
- The left navigation of the Supervisor view in the GoTo app has been refreshed to the new styling.
Phones and Accessories - April 28, 2022
New!
- Deskphones
- We now support the Yealink CP925 and CP965 as well as the CPW65 wireless mics for the CP965 conference phone.
Contact Center - April 21, 2022
New!
- Co-browsing
-
Agents can now launch a co-browse experience with customers when their chat conversations need more visual assistance.
Contact Center - April 14, 2022
New!
- GoTo Contact Center Free Trial
-
GoTo is introducing a 30-day free trial of GoTo Contact Complete starting today!
Improved:
- There is a webchat plugin for WordPress available now
System-generated Email Changes - March 28, 2022
New!
- System-generated Email Changes
- Our email domains are changing for all system-generated emails. We highly recommend updating your email account rules and filters with the new addresses to prevent future emails being routed to spam.
GoTo Mobile (Android 0.0.1528 / iOS 1.0.61)- March 20, 2022
New!
- [General] An entire set of new contact properties (Web/Desktop will follow shortly)
Improved:
- [Voice] Get notified when a call is tagged as suspected spam
- [Meeting] Now showing all countries and toll/toll free numbers when using PSTN
- [General] Various smaller usability enhancements
Fixes:
- [Voice] Android: Fixed calls not initiating when contacts are configured without names
- [Meeting] Multiple issues related to camera state were fixed
- [Training] Fixed issues related to joining session, evaluation page, and UI
Contact Center - March 24, 2022
Improved:
- Facebook channels now supports all MMS file attachments
- Instagram channels now support image file attachments
- Exported reports now show data in seconds rather than milliseconds
Contact Center - March 3, 2022
New!
- Instragram channel available for chat queues
-
You can now add your Instagram business account as a channel on your chat queue(s) to allow your agents to communicate with customers through Instragram.
GoTo Mobile (Android 0.0.1483 / iOS 1.0.59)- February 20, 2022
New!
- [Meeting] Schedule any type of meeting from your mobile device.
- [Training] Join any GoToTraining from your mobile device.
Improved:
- [Voice] Performance improvements & bug fixes.
- [General] Various small usability enhancements.
Fixes:
- [Messaging] Android: Fixed an issue with autofocus when sending a new text message.
- [Messaging] iOS: Fixed an issue where a blank screen was displayed when creating a new channel.
Contact Center - February 17, 2022
New!
- Priority Management for Queues
-
You can now add weight scores to your queues to tell the system which queue calls should take precedence over others when agents are in multiple queues with waiting callers.
New!
- End Wrap Up Time
-
You can now allow agents and supervisors to end wrap up time early as needed so that they can get back to taking calls as soon as they are ready.
Improved:
- Chat Settings
-
You have options now for changing your avatar and icon button.
Phones and Accessories - February 14, 2022
New!
- Deskphones
- We now support the Yealink T58W.
GoTo Mobile (Android 0.0.1444 / iOS 1.0.58) Rebranding Release- February 2, 2022
This release focuses on relaunching our company as GoTo!
- Changed app icon and visuals
- Applied new brand colors
- Implemented new icon-set
Contact Center - February 2, 2022
New!
- GoTo Contact Core Tier
-
We have launched a new introductory tier of our GoTo Contact offering, GoTo Contact Core, for those who want to gain greater insight into their business performance and capitalize on our multi-channel communication options to connect with their customers.
Improved:
- Chat Management
-
You can now delete chat queues. Doing so will also end all unresolved chats associated to that queue.
Improved:
- Chat Notifications
-
Agents will see pop-up notifications in the GoTo app when new chats are received, regardless of where they are in the app. They can also turn on audio notifications through their GoTo app settings.
Contact Center - January 20, 2022
New!
- Set up Facebook Messenger Queues
-
Admins can now connect their chat queue(s) to Facebook Messenger to reach more customers, optimize agent performance by enabling them to handle conversations in one central place, and gather rich data for analysis and growth.
Admin Portal - January 18, 2022
New!
- Voicemail Length Setting
- You can now set a maximum voicemail length for all incoming messages on your account.
Admin Portal - January 6, 2022
New!
- Self Serve E911 Service
- Admins in the US and Canada can now assign emergency addresses and callback numbers for multiple locations. Sub-locations can also be assigned to devices or users. This feature is being released in a phased rollout and may not be available on your account yet.