HELP FILE

What's New in GoTo Connect?

    Stay up to date on the latest features and updates for GoTo Connect.

    Note: We often make new features and services available to only a subset of users so we can learn from user behavior and resolve issues. This means that sometimes different user experiences are available simultaneously, which helps us make our products better for all users.

    PBX Administration - October 25, 2022

    Improved:

    Call filters

    Call filters will now also block incoming faxes as well as calls. To learn more about call filters, refer to How do I filter incoming calls?

    GoTo Desktop & Web - October 24, 2022

    New!

    Learn more!

    Voicemail greeting
    Users can now record and/or upload voicemail greetings from the desktop and web app.

    Desktop App (v3.31.0) – October 20, 2022

    Download links:

    Improved:

    • Performance improvements when sharing a screen on Windows
    • Redesigned and improved the error page which is shown if the app fails to load due to a network issue
    • Stability and performance improvements

    Contact Center - October 6, 2022

    Improved:

    • The remaining call queue parity settings, Ring Active Agents and Ignore Forwarded Devices, have been implemented and improved.

    GoTo Mobile - September 2022 fix version

    Android 2022.09.4/1777

    Fixes:

    • [Voice] Fixed call signalling of previous version

    GoTo Mobile - September 20, 2022

    Android 2022.09.1/1736

    New!

    • [Meeting] Recent meeting history now available in guest mode
    • [Meeting] Organizers can disable video for participants

    Improved:

    • [Voice] Improved Phone and Notification Permission handling
    • [Voice] Improved voicemails performance
    • [Meeting] Improved performance in large meetings

    Fixes:

    • [Training] Various bug fixes
    • [General] Fixed various minor user interface inconsistencies

    iOS (2022.09.0/1248)

    New!

    • [Meeting] Recent meeting history now available in guest mode
    • [Meeting] Organizers can disable video for participants

    Improved:

    • [Voice] Improved voicemails performance
    • [Meeting] Improved performance in large meetings

    Fixes:

    • [Training] Various bug fixes
    • [General] Fixed various minor user interface inconsistencies

    GoTo Desktop & Web - September 15, 2022

    Helpdesk ticketing
    Users can now submit a service ticket to request help from their admin for issues with hardware, software, networks, etc. This feature is being released in a phased rollout and may not be available on your account yet.

    This feature may not be available with your plan.

    Content Center - September 12, 2022

    Scheduled Report Sharing
    Contact Center admins and supervisors can now schedule their custom reports/boards to be shared with others in the company on a one-time or recurring basis.

    Phones and Accessories - September 8, 2022

    Deskphones
    We now support the upgraded Yealink CP935W conference phone.

    Phones and Accessories - August 31, 2022

    Deskphones
    We partnered with Poly for an early launch of their new cutting edge Poly Edge E and Edge B series phones! They are supported on our platform and available for sale.

    Desktop App (v3.30.0) – August 29, 2022

    Download links:

    Improved:

    • Updates to the Hardware Acceleration prompts a confirmation dialog before the app restart
    • Stability and performance improvements

    Desktop App (v3.29.1) – August 25, 2022

    Download links:

    Improved:

    • Fixed a Windows issue where the app didn't start if the AutoConfigURL proxy setting was an empty string
    • Fixed a Windows issue where the green "currently sharing" border didn't appear or appeared on the wrong monitor for presenters in a meeting
    • Fixed an intermittent issue where the app froze or crashed due to GPU processing
    • Stability and performance improvements

    Desktop App (v3.28.0) – July 27, 2022

    Download links:

    New!

    Use .PAC Files for Proxy Configuration on Windows (Admins)
    Admins can use PAC (Proxy Auto-Configuration) files for proxy configurations.

    Improved:

    • Issue reporting is only available during the meeting
    • Stability and performance improvements

    Contact Center - July 29, 2022

    Create surveys for chat queues

    You can now create simple surveys that you can enable on each of your chat queues to assess your customer's experience with your company.

    Improved:

    • The navigation for Contact Center agents, supervisors, and admins has been unified into a single menu item. You will be directed to the appropriate dashboard(s) based on your role(s).

    GoTo Mobile (Android/iOS)- July 20, 2022

    Android 2022.07.0 (1677) / 2022.07.0 (1687) / 2022.07.2 (1691)

    New!

    • [Voice] Direct SMS from Contact: You can now send an SMS directly when viewing contact information
    • [Messaging] Channels: Added the ability to remove users from rooms if you are the admin of the room
    • [Training] Attendees can use Reactions in sessions
    • [General] Implemented an easier versioning scheme simply referring to the calendar (YYYY.MM.#)

    Improved:

    • [Training] Attendees can share their screen in breakout rooms without the intervention of the organizer

    Fixes:

    • [Voice] Fixed an issue on Xiaomi devices + other bug fixes (2022.07.0 (1687))
    • [Voice] Fixed an issue where ringtones in some circumstances were not properly played (2022.07.2 (1691))
    • [General] Fixed various UI inaccuracies throughout the App

    iOS 2022.07.1 (1195) / 2022.07.2 (1205)

    New!

    • [Voice] Direct SMS from Contact: You can now send an SMS directly when viewing contact information
    • [Messaging] Channels: Added the ability to remove users from rooms if you are the admin of the room
    • [Training] Attendees can use Reactions in sessions
    • [General] Implemented an easier versioning scheme simply referring to the calendar (YYYY.MM.#)

    Improved:

    • [Training] Attendees can share their screen in breakout rooms without the intervention of the organizer

    Fixes:

    • [Voice] Various Bug fixes (2022.07.2 (1205))
    • [General] Fixed various UI inaccuracies throughout the App

    GoTo Desktop & Web - July 21, 2022

    Fix

    • [Voice] Fixed issue with contact search which impacted the ability to initiate a new call & transfer a an ongoing call.

    GoTo Desktop & Web - June 29, 2022

    New!

    • [Voice] Call Announce & Screening: You can now better handle your incoming calls by either getting announced the extension the call was received on, or asking callers for their name.
    • [Messaging] Group Texting is now available. You can select up to 10 recipients when you create a new SMS group conversation (May).

    GoTo Mobile - April, May, & June, 2022

    June (Android 0.0.1626 / iOS 1.0.64)

    May (Android 0.0.1584 / iOS 1.0.63)

    April (Android 0.0.1555 / iOS 1.0.61)

    New!

    • [Voice] Call Announce & Screening: You can now better handle your incoming calls by either getting announced the extension the call was received on, or asking callers for their name.
    • [Voice] Instant Response: Do not worry about missing calls ever again. You can now send an automated response message (April).
    • [Messaging] Group Texting is now available. You can select up to 10 recipients when you create a new SMS group conversation (May).

    Improved:

    • [Meeting] Local device calendar sync is available (even for guest users) (May).

    Fixes:

    • [Messaging] Fixed some performance issues.
    • [Messaging] Fixed an issue with internal number support.
    • [Meeting] Fixed an issue where mobile attendees were not being counted in meeting reports (May).
    • [Meeting] Fixed issues with joining meetings from an external link (April).
    • [Meeting] Fixed video issue when transitioning from wifi to mobile network (April).
    • [General] Various bug fixes and improvements (all releases).

    Contact Center - June 2, 2022

    Supervisors can monitor chat queues

    Supervisors can now watch their agent's chat conversations in real-time from their dashboard.

    Contact Center - May 26, 2022

    Improved:

    • Agents can now see a history of calls, notes, and tags for any contact they create and link calls to in the omnichannel customer information view when on an active call.

    Contact Center - May 16, 2022

    Improved:

    • You can now share your custom boards in the Analytics view! If sharing with another admin, they can make changes. If sharing with a non-admin user on your account, it will be a readonly copy.

    Contact Center - May 12, 2022

    Omnichannel Customer Information View

    Agents can now save and edit contacts as well as add notes and tags to those contacts during a call.

    Improved:

    • The left navigation of the Supervisor view in the GoTo app has been refreshed to the new styling.

    Phones and Accessories - April 28, 2022

    Deskphones
    We now support the Yealink CP925 and CP965 as well as the CPW65 wireless mics for the CP965 conference phone.

    Contact Center - April 21, 2022

    Co-browsing

    Agents can now launch a co-browse experience with customers when their chat conversations need more visual assistance.

    Contact Center - April 14, 2022

    GoTo Contact Center Free Trial

    GoTo is introducing a 30-day free trial of GoTo Contact Complete starting today!

    Improved:

    • There is a webchat plugin for WordPress available now

    System-generated Email Changes - March 28, 2022

    New!

    System-generated Email Changes
    Our email domains are changing for all system-generated emails. We highly recommend updating your email account rules and filters with the new addresses to prevent future emails being routed to spam.

    GoTo Mobile (Android 0.0.1528 / iOS 1.0.61)- March 20, 2022

    New!

    • [General] An entire set of new contact properties (Web/Desktop will follow shortly)

    Improved:

    • [Voice] Get notified when a call is tagged as suspected spam
    • [Meeting] Now showing all countries and toll/toll free numbers when using PSTN
    • [General] Various smaller usability enhancements

    Fixes:

    • [Voice] Android: Fixed calls not initiating when contacts are configured without names
    • [Meeting] Multiple issues related to camera state were fixed
    • [Training] Fixed issues related to joining session, evaluation page, and UI

    Contact Center - March 24, 2022

    Improved:

    • Facebook channels now supports all MMS file attachments
    • Instagram channels now support image file attachments
    • Exported reports now show data in seconds rather than milliseconds

    Contact Center - March 3, 2022

    Instragram channel available for chat queues

    You can now add your Instagram business account as a channel on your chat queue(s) to allow your agents to communicate with customers through Instragram.

    GoTo Mobile (Android 0.0.1483 / iOS 1.0.59)- February 20, 2022

    New!

    • [Meeting] Schedule any type of meeting from your mobile device.
    • [Training] Join any GoToTraining from your mobile device.

    Improved:

    • [Voice] Performance improvements & bug fixes.
    • [General] Various small usability enhancements.

    Fixes:

    • [Messaging] Android: Fixed an issue with autofocus when sending a new text message.
    • [Messaging] iOS: Fixed an issue where a blank screen was displayed when creating a new channel.

    Contact Center - February 17, 2022

    Priority Management for Queues

    You can now add weight scores to your queues to tell the system which queue calls should take precedence over others when agents are in multiple queues with waiting callers.

    End Wrap Up Time

    You can now allow agents and supervisors to end wrap up time early as needed so that they can get back to taking calls as soon as they are ready.

    Improved:

    Chat Settings

    You have options now for changing your avatar and icon button.

    Phones and Accessories - February 14, 2022

    Deskphones
    We now support the Yealink T58W.

    GoTo Mobile (Android 0.0.1444 / iOS 1.0.58) Rebranding Release- February 2, 2022

    This release focuses on relaunching our company as GoTo!

    • Changed app icon and visuals
    • Applied new brand colors
    • Implemented new icon-set

    Learn more about GoTo!

    Contact Center - February 2, 2022

    GoTo Contact Core Tier

    We have launched a new introductory tier of our GoTo Contact offering, GoTo Contact Core, for those who want to gain greater insight into their business performance and capitalize on our multi-channel communication options to connect with their customers.

    Improved:

    Chat Management

    You can now delete chat queues. Doing so will also end all unresolved chats associated to that queue.

    Improved:

    Chat Notifications

    Agents will see pop-up notifications in the GoTo app when new chats are received, regardless of where they are in the app. They can also turn on audio notifications through their GoTo app settings.

    Contact Center - January 20, 2022

    Set up Facebook Messenger Queues

    Admins can now connect their chat queue(s) to Facebook Messenger to reach more customers, optimize agent performance by enabling them to handle conversations in one central place, and gather rich data for analysis and growth.

    Admin Portal - January 18, 2022

    Voicemail Length Setting
    You can now set a maximum voicemail length for all incoming messages on your account.

    Admin Portal - January 6, 2022

    Self Serve E911 Service
    Admins in the US and Canada can now assign emergency addresses and callback numbers for multiple locations. Sub-locations can also be assigned to devices or users. This feature is being released in a phased rollout and may not be available on your account yet.