Change inbox settings
Attention: Carriers are now blocking all unregistered outbound SMS per industry regulations to combat spam. Registration is mandatory for all providers, not just GoTo Connect. Register now to restore or maintain SMS service. GoTo Connect cannot expedite carrier reviews.
Customize your settings for each inbox to optimize performance and achieve your needs.
Contact Center
Before you begin: You must be
set up as a user and be assigned the
admin role. This can also be done from your
admin portal if you have access permissions.
Available for Core and Complete customers only.
- To delete an inbox queue, select
next to the desired queue. This action will close any open chats in that queue.
What to do next: Ensure your agents know how to
use the inbox.
Customer Engagement
Before you begin: You must be
set up as a user and be assigned the
manager role.
Note: Some of these settings may not be available with your plan. Please contact your sales rep for more information on the GoTo Customer Engagement plans, included features, and pricing.
- Sign in to the desktop or web app.
- From , select the desired inbox.
- From General, you can manage role assignments and add a phone number(s) to send and receive messages in this inbox.
- From Settings, you can manage the after-hours schedule and messaging, change the default language for webchat, and customize reading/typing preferences.
- From Follow-up, manage your automated follow-up survey question preferences.
- From Channels, choose which type of channel(s) you want to enable for this inbox:
What to do next: Ensure your team members know how to
use the inbox.
