LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

GoTo Meeting offers the latest accessibility features. Switch to GoTo Meeting today!

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Service Status
  • Switch to GoTo Meeting

    If you use accessibility features, we recommend switching to GoTo Meeting so you can always access the latest improvements, such as closed captioning, keyboard shortcuts, and more!

    Learn how to switch to GoTo Meeting
    Try GoTo Meeting for 14 days
    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
product icon

Welcome to join.me Support

Welcome to join.me Support

Type your question here, or browse topics below to view answers or reach a support agent.

Popular topics:
Billing Upgrade Guide Reset your account password Download apps Troubleshoot audio Share your iOS screen Troubleshoot update error Create recording links to share

Or explore one of these areas to get started!

  • Get started

    Learn all you need to set up and use join.me

    Getting Started with join.me join.me Best Practices Getting Started with Audio
  • Explore features

    Explore join.me features and make the most of it

    Phone Keypad Commands for Meeting Organizers join.me Features Guide
  • Admin icon

    Admin and reporting

    Manage your account and generate reports

    Getting Started with the Admin Console (PDF) Single Sign On (SSO) Support for join.me Authentication
  • Resources


    Log in My Cases Portal Download apps Videos

Getting Started with join.me join.me Best Practices Getting Started with Audio

Phone Keypad Commands for Meeting Organizers join.me Features Guide

Getting Started with the Admin Console (PDF) Single Sign On (SSO) Support for join.me Authentication

​

  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Cookie Preferences
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC