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How do I dismiss attendees? (Classic) How do I collect logs? How do I add a password to my meeting? (Classic) Security FAQs What security does the Web App use? Is GoTo Meeting GDPR compliant? GoTo Meeting Content Sharing and Security (Classic) Tips for Staying Secure Using GoTo Meeting How do I test my network connection with GoTo Network Test? How do I lock my meeting? Why do I get a "Do you want to allow GoTo to make changes to your device" message? Install via MSI (Windows) Install via DMG (Mac) Download GoTo Meeting Now Why isn't the download working? How do I sign up for a free training for GoTo Meeting? Installation Guide for MSI (Windows) How do I uninstall GoTo Meeting? Allowlisting and Firewall Configuration How much bandwidth is used during a session? How do I test my GoTo Meeting connection? (Windows) How do I automatically install updates? How can I get more help with downloading GoTo Meeting? How do I install GoTo Meeting on Windows? How do I install GoTo Meeting on a Mac? About the GoTo Opener What is the Multi-User Launcher/Opener MSI? Uninstall the GoTo Opener GoTo Meeting System Requirements for Organizers View the GoTo Meeting System Requirements for Attendees How do I sign in? How do I schedule meetings from my web account? (Classic) How do I schedule meetings from the desktop app? (Classic) How do I schedule and edit a meeting from the iOS app? Schedule and Start Meetings via Android How do I schedule a meeting with InRoom Link? Can I schedule overlapping meetings? How do I schedule a meeting? (Classic) How do I edit a scheduled meeting? (Classic) How do I invite others to my meeting? (Classic) How do I view my upcoming meetings? (Classic) How do I view my meeting history and search for recordings? (Classic) How do I cancel a meeting? (Classic) How do I add a password to my meeting? (Classic) Scheduling FAQs How do I schedule meetings from my email calendar? How do I schedule meetings in Salesforce? How do timezones work with scheduling? How do I change the timezone for my session? (Classic) How do I schedule meetings with the Office 365 Outlook Add-In? How do I start meetings in Salesforce? Can I start my meeting more than once? Can I start my meeting before the scheduled start time? Can I start a meeting after its scheduled start time? Is it okay if I start my meeting by accident? How do I start a meeting instantly without scheduling it? (Classic) How do I start a scheduled meeting? (Classic) How do I start a meeting by phone? (Classic) What are the different ways I can join a meeting? (Classic) Join Help and FAQs Why can't I join my session? Which method will I use to join my session? What is the Web App? Do I need an account to join a session as an attendee? What are the different ways I can join a meeting? How do I join a meeting in GoTo? View the GoTo Meeting System Requirements for Attendees Connect to Audio Using Custom Audio Info (Classic) What is the Audio PIN? (Classic) What is Call Me? How do I connect to audio using my computer mic and speakers? (Classic) Connect to Audio Using Call Me (Classic) How do I connect to audio from my phone? (Classic) How do I test my mic and speakers before the meeting? (Classic) What audio modes are available? How do I join sessions muted? (Classic) Provide Toll-Free Phone Numbers (Classic) Provide International Phone Numbers How do I set default audio options? (Classic) How do I connect using my computer mic and speakers from the desktop app? (Classic) How do I connect to audio using my phone? How do I connect to audio using mic and speakers? How do I connect to the organizer's custom audio? What is my Audio PIN? How do I share my camera from the iOS app? How do I manage my attendees from the iOS app? How do I join meetings from the iOS app? How do I schedule and edit a meeting from the iOS app? How do I share my screen from the iOS app? How do I join a meeting from an Android? How do I share my camera on the Android app? How do I view and manage attendees from an Android? Schedule and Start Meetings via Android How do I share my screen from an Android? How do I manage unidentified callers from my Android? Mobile Feature Comparison GoTo App for Mobile Devices How do I switch to Commuter Mode on iOS? How do I enter commuter mode on the Android? How do I record the meeting from an Android? How do I join a meeting using Siri? How do I record a meeting from the iOS app? Start or Join a Meeting from a GoTo Room System (Android App) Why can't I share my iOS screen? Why do I hear beeping when I am in session? Why isn't the download working? Why can't I join my session? Why do I get a "Could Not Connect" error when I try to join the session? Why didn't my session record? Why can't I hear anyone? Why can't I connect to audio with my mic and speakers (VoIP)? Why can I hear audio but not see the presentation? Why can't I connect to audio with my phone? Why can't anyone hear me? How do I fix poor, choppy or robotic audio quality? Why don't I see drawing tools? Why didn't I get my "Reset Password" email for my account? Why don't I see the webcams option? Why am I getting an "Insufficient Permissions" error message? Why am I hitting "Error 12029"? Why am I hitting "Error 12007"? Why do I see an "Unable to process payment" message? Why am I getting a "GoTo Meeting has experienced difficulties" message? Why can't I access the microphone, share my camera, or share my screen?

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GoTo Meeting for Google Calendar GoTo Meeting for Microsoft Outlook Which calendar integration is right for me? How do I manage camera feeds in the Desktop App? (Classic) How do I share my camera on the desktop app? (Classic) How do I use the Control Panel? (Classic) How do I share my screen on Windows? (Classic) How do I share my screen on a Mac? (Classic) Use Drawing Tools in the Desktop App (Classic) How do I send chat messages and save chat logs? (Classic) What is the Audience View? (Classic) How do I change my Mac desktop app preferences? (Classic) How do I change my Windows desktop app preferences? (Classic) How do I add co-organizers during a meeting? (Classic) How do I manage my attendees in the Desktop App? (Classic) How do I invite attendees and have GoTo Meeting call them? (Classic) How do I use Remote Control? (Classic) How do I manage unidentified callers? (Classic) How do I lock my meeting? (Classic) Use Keyboard Shortcuts from the Desktop App (Windows Only) How do I include media sound during a meeting? (Classic) How do I change my webcam background using ChromaCam? How do I share my screen? How do I enable and disable on-hold beeps and entry chimes? How do I manage my phone audio with keypad commands? How do I switch audio modes during a meeting? (Classic) How do I join sessions muted? (Classic) How do I mute and unmute myself? (Classic) How do I report audio issues? (Classic) How do I mute and unmute my attendees? (Classic) How do I include media sound during a meeting? (Classic) How do I switch audio modes from the Web App? How do I test my audio? How do I connect to audio using my phone? How do I connect to audio using mic and speakers? How do I mute and unmute myself? How do I enable and disable entry and exit chimes? How do I mute and unmute my attendees? How do I include media sound during a session? How do I record a meeting? (Classic) Are webcams included in my session recording? How do I convert meeting recording? (Classic) Are there session recording FAQs? How do I locate my recordings? (Classic) How do I manage my cloud recording? (Classic) How do I use meeting transcriptions? (Classic) How do I capture presentation slides from the meeting recording? (Classic) GoTo Meeting Content Sharing and Security (Classic) How do I share a recording with others? (Classic) How do I change my cloud recording settings? (Classic) How do I record a meeting? How do I find my recordings? How do I add a custom logo to my GoTo Meeting Viewer? How do I configure my default meeting settings? (Classic) How do I allow attendees to join from the Web App? How do I set default audio options? (Classic) How do I change in-session settings? GoTo Meeting Messenger App for Mobile Devices Join Business Messaging Chat with Others Using Business Messaging Uninstall GoTo Meeting v9 How do I change the GoTo Room screen wallpaper? Edit GoTo Room Details View GoTo Room Status Manage Rooms and Locations for GoTo Room Why can't I connect my calendar to GoTo Room? GoTo Room Calendar Integration Overview What is the GoTo Calendar App? Configure Room Launcher Setting Are there InRoom Link troubleshooting and FAQs? InRoom Link for Video Conference Endpoints How do I diagnose InRoom Link issues? Which InRoom Link devices are supported? How do I set up my video conferencing system for InRoom Link? How do I join a meeting as an InRoom Link attendee? How do I enable InRoom Link? How do I schedule a meeting with InRoom Link?

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How do I sign in? Understand Session and Account Roles How do I cancel my GoTo Meeting subscription plan? How do I change my current GoTo Meeting subscription plan? How do I compare the GoTo Meeting subscription plans? Why can't I change my subscription plan or billing info online? Learn more about "paid subscription plan only" features Subscription Plan FAQs How do I reactivate my GoTo Meeting subscription plan? Why am I being charged sales tax or VAT/GST for GoTo Meeting? Cancellation and Refund FAQs How do I change my billing frequency? How do I add a subscription plan or free trial for a different product? Manage Feature Settings for Users What's New in the Classic GoTo Admin Center? Create Reports in the Classic GoTo Admin Center Manage Account-Wide Settings in the Classic GoTo Admin Center Create and Manage Settings Templates Manage Products for Users Customize Welcome Emails Manually Add Users to Your Account in the Classic GoTo Admin Center Create User Groups Manage Account Info for Users Manage Organization Users View Administrative Activity History Delete Users Manage Custom User Fields Download Past Reports in the Classic GoTo Admin Center Delete a User Group Resend Welcome Email How do I unsubscribe from your mailing lists? Using the classic GoTo Admin Center Manage Custom Attributes (optional) How do I cancel my GoTo Meeting subscription plan? How do I access my GoTo Meeting invoice history? Who is the billing contact for my account? What's the difference between online and corporate accounts? Why can't I change my subscription plan or billing info online? How do I change my payment method for GoTo Meeting? How do I change the billing contact for my account? How do I sign in to my billing portal? Billing Center FAQs How do I change my billing frequency? Corporate Billing Portal FAQs How do I add user licenses on my GoTo Meeting subscription plan? How do I add a subscription plan or free trial for a different product? How do I subscribe to GoTo Meeting at the end of my free trial? How do I verify my email address to view my GoTo invoices? Set Up Enterprise Sign-In (single sign-on) Set Up Domains in the Organization Center Manage Organization Users Add Your Identity Provider to the Organization Center Set Up an Identity Provider Adding a TXT Record to a DNS Server Using the Organization Center Set Up Enterprise Sign-In Using AD FS 2.0 Identity and Access Management Provider Support Set Up Enterprise Sign-In using AD FS 3.0 Set Up a Custom Enterprise Sign-In Configuration How do I sign in using single sign-on? Is Enterprise Sign-In right for me? SAML Signing Certificate for Enterprise Sign-In Configure Provisioning for GoTo Products Using OneLogin Manage Organization Users Set Up and Run User Sync Using the Organization Center Uninstall the Active Directory Connector Install Active Directory Connector v2 Configure the Active Directory Connector v2 Active Directory Connector v2 Requirements Update the Active Directory Connector Run the Active Directory Connector v2 Set Up Automated User and Product Provisioning Manage Custom Attributes (optional) Manage User Sync Rules Why am I getting an "Insufficient Permissions" error message? Is automated provisioning right for me? Automated Provisioning Options Troubleshoot the Active Directory Connector

Articles

How do I join a meeting from GoTo Room with Poly Small or Poly Medium? How do I start a meeting from GoTo Room with Poly Small or Poly Medium? GoTo Room With Poly Overview How do I set up GoTo Room with Poly Small? How do I share my screen from GoTo Room with Poly Small or Poly Medium? How do I customize my GoTo Room with Poly Small or Poly Medium settings? GoTo Room with Poly Small and Medium Troubleshooting & FAQs How do I join a third-party meeting from GoTo Room with Poly or Logitech? (Beta) How do I adjust the GoTo Room with Poly Small or Poly Medium camera settings? How do I record a meeting from GoTo Room? How do I join a meeting from GoTo Room with Poly Small or Poly Medium? How do I start a meeting from GoTo Room with Poly Small or Poly Medium? GoTo Room With Poly Overview How do I set up GoTo Room with Poly Medium? How do I share my screen from GoTo Room with Poly Small or Poly Medium? How do I customize my GoTo Room with Poly Small or Poly Medium settings? GoTo Room with Poly Small and Medium Troubleshooting & FAQs How do I join a third-party meeting from GoTo Room with Poly or Logitech? (Beta) How do I adjust the GoTo Room with Poly Small or Poly Medium camera settings? How do I record a meeting from GoTo Room? How do I set up GoTo Room with Poly Huddle X30? GoTo Room with Poly Studio X Overview Are there FAQs or troubleshooting tips for GoTo Room with Poly Studio X? How do I record a meeting from GoTo Room? How do I pair the Poly Studio to the remote control? How do I join a 3rd party meeting from GoTo Room? GoTo Room With Poly Overview How do I use dual display on GoTo Room? How do I set up GoTo Room with Poly Conference X50? GoTo Room with Poly Studio X Overview Are there FAQs or troubleshooting tips for GoTo Room with Poly Studio X? How do I record a meeting from GoTo Room? How do I pair the Poly Studio to the remote control? How do I join a 3rd party meeting from GoTo Room? GoTo Room With Poly Overview How do I use dual display on GoTo Room? How do I record a meeting from GoTo Room? How do I join a 3rd party meeting from GoTo Room? How do I set up GoTo Room with Poly G7500?
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