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Steps for Installing on Mac Steps for Installing on Windows What are Automatic Updates? Download GoTo Webinar Test My Connection (Windows) How do I sign up for a free GoTo Webinar training? How do I uninstall GoTo Webinar? More download help Installation Troubleshooting for Google Chrome (Windows) Installation Troubleshooting for Google Chrome (Mac) Why isn't the download working? Allowlisting and Firewall Configuration How do I install the web-based app? How much bandwidth is used during a session? About the GoTo Opener What is the Multi-User Launcher/Opener MSI? Uninstall the GoTo Opener GoTo Webinar System Requirements for Organizers View the GoTo Webinar System Requirements for Attendees What is a Webcast webinar? How do I schedule a webinar? Recorded Webinar Events (Simulated Live Webinars) How do I copy a previous webinar details to a new one? How do I schedule a webinar from the web? How do I cancel a webinar? What happens if my webinar runs over the scheduled time? How do timezones work with scheduling? Can I schedule overlapping webinars? Can I schedule an "on-demand" webinar? What's the difference between Standard, Webcast, and Recorded webinars? How do I change my GoTo Webinar account settings? How do I schedule a virtual event? How do I view past webinar events? How do I add a password to my webinar? How do I customize my webinar? How do I create a survey? How do I use source tracking? How do I add panelists? How do I view my webinar history and attendee details? What is my webinar ID? How do I view my upcoming webinars? How do I send a Certificate of Attendance? Provide Toll-Free Phone Numbers Set Default Audio Options Provide International Phone Numbers Toll-Free Numbers FAQs Connect to Audio Using Computer Mic and Speakers Available Audio Modes Connect to Audio Using Your Telephone Connect to Audio using Custom Audio Info What is the Audio PIN? How do I connect to the audio? (Web) What audio is available in the browser-based app? Can I skip the pre-session audio window? How do I start a Webinar Now? How do I start a scheduled webinar? How do I start the webinar broadcast? How do I practice a webinar? Can I host two sessions simultaneously? Can I start my webinar more than once? Can I start my webinar before the scheduled start time? Can I host a webinar from a browser? Can I host webinars as an organizer using Linux or Chromebook? Can I start a webinar after its scheduled start time? Is it okay if I start my webinar by accident? How do I test my webcam before a webinar? How do I share my screen? (Windows) How do I view and manage attendees? (Desktop App) Panelist Quick Start Guide How do I share handouts during a webinar? How do I change presenters during a webinar? Share Your Webcam (Desktop App) How do I share a video during a webinar? Invite Others to Join (Desktop App) How do I add co-organizers to my webinar? How do I share my screen? (Mac) How do I dismiss an attendee? How do I use polls and surveys? How do I see the Audience View? Try Labs Features How do I send chat messages during the webinar? How do I use the Questions pane and answer questions? What is the Dashboard pane in the Control Panel? Use Drawing Tools (Desktop App) In-Session FAQs What happens after I start or join the webinar? Why do I get a "Could Not Connect" error when I try to join the session? Join Help and FAQs Compare Join Methods Join a Webinar I can't join my session Register to a Webinar Do I need an account to join a session as an attendee? About the Browser-Based App Which method will I use to join my session? How do I leave or end a webinar? (Desktop App) Understand Session and Account Roles What does "Waiting for Organizer" mean? What does "the webinar is full" mean? How early can I join the webinar? View the GoTo Webinar System Requirements for Attendees Test My Connection (Windows) Allowlisting and Firewall Configuration Security FAQs What security does the browser-based app use? Is GoTo Webinar GDPR compliant? How do I collect logs? Is there an outage? Is my GoTo product HIPAA compliant? Third-Party Provider IP Ranges for Audio, Video, and Screen Sharing Services Install and Run the Connection Wizard (Windows)

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How do I switch to the classic GoTo Webinar experience? How do I give someone keyboard and mouse control? How do I change my Windows desktop app preferences? How do I change my Mac desktop app preferences? How do I use the Control Panel? Switch Audio Modes in Session Why can't I connect to audio with my mic and speakers (VoIP)? Why can't I hear anyone? Why can't I connect to audio with my telephone? How do I fix poor, choppy, or robotic audio quality? Why can't anyone hear me? Audio Help and FAQs Why can I hear audio but not see the presentation? How do I mute and unmute my attendees? How do I enable/disable on-hold beeps and entry chimes? How do I mute and unmute myself? Manage Phone Audio via Keypad Commands How do I fix audio feedback (echo, static) during my session? Can I broadcast my computer audio to webinar participants? Why can I see the screen or hear the audio (but not both)? Manage and Share Session Recordings How do I view a shared recording? Are webcams included in my session recording? I shared a video in my webinar, will it be in my recording? How do I convert webinar recordings? How do I find my webinar recording? How do I record a webinar? Can I record the webinar from the web? Why didn't my session record? How do I automatically record a webinar? Can I record content without running a webinar? Edit a Video Get Started with Recording How long does it take for a recording to process? How do I view my event analytics? How do I generate a webinar report? What is a Registration Report? What is a Survey Report? What is a Recording Report? What is a Performance Report? What is an Attendee Report? What is a Q&A Follow-Up report? What is a Session Overview Report? What is a Multi-Session Attendee Report? What is an Engagement Report? What permissions does the Android app require? How do I share my screen from an Android device? Manage Webinars via Android How do I schedule a webinar from an iOS device? How do I share my webcam on an iOS device? GoTo Webinar App for iOS FAQs GoTo Webinar for Mobile Devices Use Windows Phone Session Features How do I join a webinar from an iOS device? Mobile Feature Comparison How do I share my screen from an iPad? Join Webinars via Android GoTo Webinar App for Android FAQs Can I join the webinar on a mobile browser? How do I delete a channel from my account? How do I remove videos from my channel? How do I add a video title and description? How do I view my overall channel analytics? How do I share my channel page? How do I add a channel banner image and color theme? How do I modify my channel settings? How do I export a list of all uploaded videos? How do I add a thumbnail picture to my video? How do I add videos to my channel? What is a GoTo Stage channel? What are some frequently asked GoTo Stage channel questions? How do I group videos in GoTo Stage? How do I move videos from channel to channel? How do I make my channel private? How do I customize my channel URL? How do I edit my channel name and description? What is GoTo Stage? How do I create a new channel page? How do I export a list of viewers who watched my videos?

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How do I sign in? Change Your Display Language Change Your Display Name Change Your Email Address What's the difference between online and corporate accounts? Why didn't I get my "Reset Password" email for my account? Who is the billing contact for my account? Where can I see my account information? Why am I being asked to sign in? How do I unsubscribe from your mailing lists? Change Your Account Password Change Your Time Zone Change Your Profile Picture Connect Your Social or Other Account for Sign-In Login Verification FAQs How do I manage my trusted devices? Why can't I access my account? My Account FAQs I forgot my account password, how do I reset it? Manually Add Users to Your Account in the Classic GoTo Admin Center Manage Account Info for Users Create User Groups Using the GoTo Admin Center (classic) Manage Account-Wide Settings in the Classic GoTo Admin Center Create and Manage Settings Templates Create Reports in the Classic GoTo Admin Center Resend Welcome Email Delete Users Manage Feature Settings for Users Manage Products for Users Customize Welcome Emails Manage Custom User Fields Download Past Reports in the Classic GoTo Admin Center View Administrative Activity History Delete a User Group Manage Organization Users How do I unsubscribe from your mailing lists? Manage User Sync Rules Manage Custom Attributes (optional) How do I cancel my GoTo Webinar subscription plan? How do I change my payment method for GoTo Webinar? Why can't I change my subscription plan or billing info online? What's the difference between online and corporate accounts? Who is the billing contact for my account? How do I access my GoTo Webinar invoice history? How do I change the billing contact for my account? How do I sign in to my billing portal? Billing Center FAQs How do I change my billing frequency? Corporate Billing Portal FAQs How do I add user licenses on my GoTo Webinar subscription plan? How do I add a subscription plan or free trial for a different product? How do I subscribe to GoTo Webinar at the end of my free trial? How do I verify my email address to view my GoTo invoices? How do I cancel my GoTo Webinar subscription plan? Subscription Plan FAQs How do I change my current GoTo Webinar subscription plan? Compare Subscription Plans Why can't I change my subscription plan or billing info online? How do I reactivate my GoTo Webinar subscription plan? Why am I being charged sales tax or VAT/GST for GoTo Webinar? Cancellation and Refund FAQs How do I change my billing frequency? How do I add a subscription plan or free trial for a different product? Set Up a Custom Enterprise Sign-In Configuration Set Up Enterprise Sign-In Using AD FS 2.0 Set Up Enterprise Sign-In using AD FS 3.0 Identity and Access Management Provider Support Adding a TXT Record to a DNS Server Using the Organization Center Set Up Enterprise Sign-In (single sign-on) Add Your Identity Provider to the Organization Center Set Up Domains in the Organization Center Manage Organization Users Set Up an Identity Provider How do I sign in using single sign-on? Is Enterprise Sign-In right for me? SAML Signing Certificate for Enterprise Sign-In Configure Provisioning for GoTo Products Using OneLogin Run the Active Directory Connector v2 Using the Organization Center Set Up and Run User Sync Install Active Directory Connector v2 Configure the Active Directory Connector v2 Update the Active Directory Connector Active Directory Connector v2 Requirements Manage Organization Users Uninstall the Active Directory Connector Set Up Automated User and Product Provisioning Manage User Sync Rules Manage Custom Attributes (optional) Why am I getting an "Insufficient Permissions" error message? Automated Provisioning Options Is automated provisioning right for me? Troubleshoot the Active Directory Connector
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