Get Ready for the Holidays

Learn what options you have for the holidays. Whether you are taking some days off or just changing your open hours, we’ve got you covered.
If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to How do I prepare my phone system for the holidays?

Watch a video. Set up your holiday schedule. Turn on call forwarding. Record a holiday sound clip. Record a voicemail greeting.

Articles

How do I create a helpdesk ticket? How do I turn do not disturb (DND) on and off? How do I fix login issues on the app? How do I change the language in the app? How do I transfer a call? How do I change the camera layout in a meeting? What are the bandwidth requirements for the app? How do I set up my email notifications and other voicemail options? How do I make GoTo my default app for outgoing calls? How do I view my call history? How do I manage my contacts in the app? How do I sync my calendar with the app? How do I download and install the GoTo app? How do I change my audio input and output in the desktop app? How do I start a 3-way call? How do I change the lines and buttons on my phone? How do I check my voicemail? How do I change my ringtone and message tone in the app? How do I select my line in the app? How do I set up my Find Me Follow Me? How do I turn do not disturb (DND) on and off? How do I improve call quality on the mobile app? How do I fix login issues on the app? How do I enable notifications for the mobile app? How do I transfer a call? What are the bandwidth requirements for the app? How do I view my call history? How do I manage my contacts in the app? How do I download and install the GoTo app? How do I start a 3-way call? How do I check my voicemail? How do I select my line in the app? How do I set up my Find Me Follow Me? How do I use call parking? How do I forward my calls? How do I lock my meeting? How do I fix push notification delays on the mobile app? How do I fix outbound calls that are not initiating in the mobile app? How do I fix a blank white screen on the mobile app? Which file types are supported for MMS? Change Your Email Address Change Your Time Zone How do I unsubscribe from your mailing lists? My Account FAQs Change Your Account Password Login Verification FAQs Change Your Display Language Change Your Display Name How do I manage my trusted devices? Change Your Profile Picture I forgot my account password, how do I reset it? Connect Your Social or Other Account for Sign-In Why didn't I get my "Reset Password" email for my account? Why can't I access my account? Phone Guides How do I answer another person's ringing phone? How do I block a phone number's caller ID on outbound calls? How do I intercom a line or ring group? How do I join a conference bridge? How do I log in and out of a call queue? How do I make an international call? How do I monitor a call? How do I record a dial by name directory name? How do I search the default dial by name directory? What star codes are supported? How do I transmit a page? How do I use hot desking? How do I record a sound clip? How do I turn do not disturb (DND) on and off? How do I pause or unpause queue calls? How do I switch a call between devices? How do I pause/resume recording on a live call? How do I transfer a call? How do I view my call history? How do I start a 3-way call? How do I change a voicemail password? How do I add a voicemail greeting? How do I transfer a call directly to voicemail? How do I set up my email notifications and other voicemail options? How do I check my voicemail? How do I delete a voicemail message? How do I enable voicemail transcription? How do I record a voicemail greeting from the mobile app? How do I set up voicemail transcription on my line? How do I set up texting on a phone number? How do I enable text to email forwarding for a user? How do I forward texts to my email? Why am I receiving an SMS error? How do I set up instant response? How do I create a device profile for a fax adapter? How do I create a virtual fax machine? How do I send a virtual fax? What fax adapters are supported? How do I use a virtual fax machine in a dial plan? How do I enable store and forward on a fax machine line? What are the virtual fax machine settings? How do I provision an analog adapter (ATA)? How do I set up a user's line or ring group to receive faxes? How do I forward my faxes to a different email address? How do I enable storage for large faxes? How do I use fax in the mobile app? How do I give a user virtual fax permissions?

Articles

How do I customize web pops for the Google Chrome Integration? How do I integrate with Google Chrome? What integrations are supported? How do I integrate with Microsoft Edge? How do I integrate with Microsoft Teams? How do I integrate with Slack? What integrations are supported? How do I integrate with the Microsoft Teams bot? How do I integrate with Zapier? How do I set up Teams Connector for my organization? How do I update my Teams Connector portal URL? How do I integrate with ConnectWise? How do I integrate with DealerSocket? How do I integrate with Redtail? How do I integrate with Unified Zoho? How do I set up Zoho CRM Mapping? How do I unlink my Redtail account? How do I integrate with Clio? How do I migrate from Zoho CRM to Unified Zoho? How do I integrate with Zendesk? How do I upgrade to the Redtail integration version 2? How do I update my Salesforce Classic integration? How do I configure the GoTo Connect integration in my Salesforce account? How do I install the Salesforce integration? How do I set up custom call dispositions in the Salesforce integration? How do I integrate with Cox Automotive? How do I allow pop-ups for the Salesforce integration? What integrations are supported? How do I migrate from Zoho Desk to Unified Zoho? How do I integrate with Microsoft Dynamics? How do I import my organization’s Outlook contacts to GoTo? How do I integrate with Microsoft Outlook? How do I sync my calendar with the app? What integrations are supported?

Articles

How do I check my order status? How do I setup my account? How do I add and remove a payment method? How does billing work? How do I change my default payment method? How do I change who receives payment receipts? How do I give a user and user group billing permissions? What do the line items on my bill mean? How do I pay my bill online? How do I request low usage billing on a device? How do I set up a billing group? How do I turn autopay on and off? How do I view my current balance and invoice history? How do I change who receives invoices? Additional Information about the Universal Service Fee How do I view my billed call details? How do I change my billing address? How do I add a holiday to a schedule in my dial plan? How do I change the phone number displaying on outbound calls? How do I create a dial plan? How do I create a schedule? How do I import and export a dial plan? How do I route a phone number? How do I use an auto attendant in a dial plan? How do I use a call queue in a dial plan? How do I use a conference bridge in a dial plan? How do I use a line in a dial plan? How do I use a ring group in a dial plan? How do I use a schedule in a dial plan? How do I use a shared voicemail in a dial plan? How do I use a virtual fax machine in a dial plan? What are the schedule settings? What are the different dial plan nodes? How do I set up a user's dial plan on a line? How do I choose a corporate directory (LDAP) for a phone? How do I create a corporate directory (LDAP)? How do I create a dial by name directory? How do I record a dial by name directory name? How do I search the default dial by name directory? How do I set the default dial by name directory? How do I use a dial by name directory in a dial plan? What are the corporate directory (LDAP) settings? What are the dial by name directory settings? How do I add a participant or host pin to a conference bridge? How do I add a shared voicemail as a line on a phone to receive visual notifications? How do I add a sound clip to a call queue for agents or callers? How do I change the phone number displaying on outbound calls? How do I create a call queue? How do I create a conference bridge? How do I create a line? How do I create a ring group? How do I create a virtual fax machine? How do I manage agents? How do I route a phone number? How do I see where a call queue is being used? How do I set up an announcement line? How do I set up extension mapping? How do I set up Shared Line Appearance (SLA)? How do I use a call queue in a dial plan? How do I use a conference bridge in a dial plan? How do I use a line in a dial plan? How do I use a ring group in a dial plan? How do I use a shared voicemail in a dial plan? How do I choose a hold music playlist for my callers? How do I create a custom hold music playlist? How do I upload my own hold music? Enhanced 911 migration FAQs How do I set up emergency call notifications? How do I export my locations? How do I use locations? How do I set a default emergency location? How do I add a device to an emergency location? How do I add an emergency location? How do I export my emergency locations? How do I assign a user to an emergency location? How do I manage my emergency locations? Why is my caller ID showing as spam? How do I add a sound clip to a call filter? How do I block a phone number's caller ID on outbound calls? How do I buy a new or temporary phone number? How do I change the phone number displaying on outbound calls? How do I filter incoming calls? How do I prevent unauthorized phone number transfers? How do I route a phone number? How do I set up texting on a phone number? How do I transfer an existing phone number to GoTo Connect? What are the phone number settings? How do I check my order status? What are the different phone number types? How do I delete a phone number? How do I change my caller ID? How do I add a MAC address to my system? How do I add a new device? How do I add a user to a phone? How do I change the device admin password? How do I change a user's name on a device? How do I create a device profile for a fax adapter? How do I create a user with or without a device? Example of a paging system setup How do I link a MAC address to a device profile? How do I provision a device using one touch activation? How do I reset secure provisioning? How do I resync a device? How do I set the time zone on a device? How do I set up a paging system? How do I set up presence monitoring? How do I set up Shared Line Appearance (SLA)? What fax adapters are supported? What paging equipment is supported? How do I turn call encryption on and off? How do I view a device's connection status? How do I add a sound clip to a call filter? How do I add a sound clip to a call queue for agents or callers? How do I download a sound clip? How do I give a user and user group prompt recording permissions? How do I use a sound clip in a dial plan? How do I record a sound clip? How do I upload a sound clip? How do I connect my AWS bucket for call recordings? How do I choose a hold music playlist for my callers? How do I listen to call recordings? How do I set my system defaults? How do I set up extension mapping? What are the system settings? How do I set up an AWS bucket for call recording storage? How do I export my locations? How do I use locations? What are my call recording storage options? How do I set up GoTo Connect Storage for call recordings? How do I add a new device? How do I add users to a user group? How do I add a user to a phone? How do I change a user's name on a device? How do I create a user group? How do I create a user with or without a device? How do I enable login for a user? How do I export a list of all users? How do I give a user and user group admin permissions? How do I give a user and user group billing permissions? How do I give a user and user group call monitoring permissions? How do I give a user and user group dialing permissions? How do I give a user and user group international dialing permissions? How do I give a user and user group reporting permissions? How do I give a user and user group super admin permissions? How do I register my email? How do I turn hot desking on and off? Set Up a Custom Enterprise Sign-In Configuration How do I delete a user's data? What are the system permissions? View Administrative Activity History Create Reports in the Classic GoTo Admin Center Create User Groups Manage Products for Users Manage Custom User Fields Using the GoTo Admin Center (classic) Download Past Reports in the Classic GoTo Admin Center Customize Welcome Emails Manually Add Users to Your Account in the Classic GoTo Admin Center Manage Account-Wide Settings in the Classic GoTo Admin Center Delete Users Manage Feature Settings for Users Create and Manage Settings Templates Manage Account Info for Users What's New in the Classic GoTo Admin Center? Delete a User Group Resend Welcome Email How do I unsubscribe from your mailing lists? Manage User Sync Rules Manage Organization Users How do I fix inbound call issues? How do I fix network error messages? How do I fix phone registration errors? How do I fix my desk phone? How do I fix outbound call issues? How do I improve call quality on my desk phone? How do I fix my caller ID? Why are my calls going straight to voicemail? How do I format my .csv correctly?

Articles

How do I connect my AWS bucket for call recordings? Enhanced 911 migration FAQs How do I create a helpdesk ticket? How do I use the shared inbox? How do I set up a text campaign? Poly Edge E Series Poly Edge B Series GoTo’s Response to Spring4Shell – Not Impacted GoTo's Response to Log4j — Remediated Support for other GoTo products Why am I being charged sales tax or VAT/GST for GoTo Connect? Call Queue Chat Queue Campaigns Recording Agent Supervisor Admin Roles GoTo Contact Analytics How do I access alert center? How do I set up business continuity status alerts? How do I set up network quality alerts? How do I set up phone status alerts? How do I find my GoTo Network Test passphrase? How do I download and install GoTo Network Test? How do I test my network with GoTo Network Test? How do I configure QoS settings? What are GoTo Connect's IP blocks? What are the requirements for my internet? What are the required NAT keepalive settings? What are the requirements for my PoE switch? What are the required SIP Application Layer Gateway settings? What are the recommended VLAN settings? How do I set up outbound proxies? What are the required router/firewall settings? How do I add access rules on my SonicWall router? How do I exclude GoTo Connect traffic from the Intrusion Prevention System (IPS) on my SonicWall router? How do I disable SIP transformations on my SonicWall router? How do I enable consistent NAT on my SonicWall router? How do I set the DNS servers on my SonicWall router? What settings need to be changed in a SonicWall router? What does "upgrade required" mean on my SonicWall router?

Articles

How do I use the shared inbox? How do I set up a text campaign? Change My Text Campaign Settings How do I manage agents? What is included in GoTo's Contact Center plans? How do I make someone a contact center admin? How do I set up GoTo's Contact Center? What contact center tools are available in the GoTo app? How do I limit which queues a user can log in to? How do I manage pause reasons? How do I manage contact center permissions? How do I add a sound clip to a call queue for agents or callers? How do I create a call queue? How do I manage agents? How do I see where a call queue is being used? How do I use a call queue in a dial plan? How do I change my call queue settings? How do I assign skills to an agent? What is Intelligent Call Routing? How do I set up and use pre-recorded messages? How do I set up auto-queue callback? How do I use intelligent call routing in a dial plan? How do I take calls? How do I set up priority management for queues? How do I enable the End Wrap Up Time feature? How do I add a contact's information to a call or chat? How do I use chat queues? How do I set up a chat assistant? How do I set up a chat queue with SMS/MMS? How do I set up a chat queue with Webchat? How do I change my chat queue settings? How do I set up and use pre-saved text messages? How do I manage tags? How do I manage pre-saved text messages? How do I set up a chat queue with Facebook Messenger? How do I take chats? How do I set up a chat queue? How do I set up a chat queue with Instagram? How do I set up an after-hours message? How do I set up co-browsing? How do I create a survey? How do I add a survey to my chat? How do I manage campaigns? How do I set up and edit campaigns? How do I take calls? How do I connect my AWS bucket for call recordings? How do I give a user and user group reporting permissions? How do I listen to call recordings? How do I turn call recording on and off? How do I set up an AWS bucket for call recording storage? What are my call recording storage options? How do I set up GoTo Connect Storage for call recordings?

Articles

How do I set up and use pre-recorded messages? How do I set up and use pre-saved text messages? How do I log in/out of all queues? How do I log in/out of specific queues? How do I take calls? How do I take chats? How do I use the agent dashboard? How do I add a contact's information to a call or chat? How do I launch a wallboard? How do I manage agents? What is the agent effectiveness dashboard? How do I monitor my agents? How do I limit which queues a user can log in to? How do I manage my wallboards? How do I manage campaigns? How do I use the supervisor dashboard? What real time data is in the supervisor dashboard? How do I add a sound clip to a call queue for agents or callers? How do I create a call queue? How do I see where a call queue is being used? How do I use a call queue in a dial plan? How do I change my call queue settings? How do I make someone a contact center admin? How do I set up GoTo's Contact Center? How do I limit which queues a user can log in to? How do I manage pause reasons? How do I manage contact center permissions? How do I assign skills to an agent? How do I set up auto-queue callback? How do I set up and edit campaigns? How do I set up a chat queue with SMS/MMS? How do I use intelligent call routing in a dial plan? How do I set up a chat queue with Webchat? How do I change my chat queue settings? How do I manage tags? How do I manage pre-saved text messages? How do I set up a chat queue with Facebook Messenger?
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