Prepare my phone system for a holiday
Customize your phone system features to use during a holiday or holiday season.
Before you begin: You must have an admin or super admin
role to perform this task.
Sign in to your preferred admin portal:
- If you're an admin uses GoTo Admin, you will sign in at https://admin.goto.com.
- If you're an admin uses PBX Administration (classic), you will sign in at https://my.jive.com/pbx.
Then choose what you would like to do to get your system ready for the holidays.
Tip: Are you a visual learner? Watch this video playlist.
Update dial plan
Update your current dial plan if you will have employees or departments taking time off.
Record holiday greeting
Record a holiday greeting. This greeting sound clip can be added to your dial plan in a later.
Tip: Try it out! Add a text-to-speech sound clip and include one of our 3 new holiday background music options (only available in GoTo Admin):
- Heart melting Christmas
- Jazzy white Christmas
- Santa's coming
Customize hold music
Customize your hold music system-wide, on specific lines/extensions, ring groups and/or call queues to holiday specific songs.
Update schedule
Create or update your schedule if your hours are adjusting for the holidays and automatically route calls to the right place. You can also
add a holiday (date and time range) to a schedule and automatically let your callers know you are closed. Then learn how to add the schedule and/or holiday into your dial plan.
Create/update your schedule for adjusted operating hours
Create a new schedule or
update an existing schedule if you will have changes to your regular operating hours:
Tip: Remember you can clone your dial plan, make edits within that copy and then try it out without altering your original dial plan. This can be very useful when trying something new!
Create a holiday for closed hours
If you will be closed on a holiday and need to adjust your call flow.
Add a holiday (date and time range) to an existing schedule and automatically let your callers know you are closed.
Note: Holidays do not automatically recur each year for example, you must add Christmas each year.
Add schedule/holiday to dial plan
If you have created or updated a holiday or schedule, now add it to your dial plan:
Turn on call forwarding
Turn on call forwarding if you'll be out of the office, and make sure your users also know how to turn on call.
- For desktop/web app video instructions, click here.
- For mobile app video instructions, click here.
Update voicemail greeting
Update your voicemail greeting and encourage all users to do the same for time off or for office closures to let callers know when they can expect a call back.
- For desktop/web app video instructions, click here.
- For mobile app video instructions, click here.