How do I add a voicemail greeting?
Record new or upload existing personal messages for your callers when you're unavailable to answer their call.
Record from your desk phone
Use this option to record a voicemail greeting from your desk phone. You do not need any admin permissions for this option.
- Press the voicemail button on your phone or dial *98/*99 from your phone to access the voicemail menu.
- Dial your password (default 0000). Learn more from the Voicemail Menu Guide.
- Press 0 for Mailbox Options.
- Record the desired greeting type:
Setting Description Press 1 to record an Unavailable Message Default and most common greeting used for a voicemail box.
Press 2 to record a Busy Message Alternate greeting for use in a dial plan only.
Press 3 to record a Name Plays the recorded name followed by an automated message (only plays if no unavailable message exists). Press 4 to record a Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
- Follow the voice prompts to accept, review, or re-record the recording.
What to do next: To delete a temporary message, dial
*98 or
*99 to access the voicemail menu. Press
0 for
Mailbox Options,
4 for
Record Temporary Message, and then
2 to
Delete Temporary Message. If you are a system admin, you can also delete these directly from the admin portal.
Record from your desktop app
- Optional: Tap
to delete a greeting.
Upload from your desktop app
- Optional: Select to delete a greeting.
Record from your mobile app
- From the mobile app, select your profile picture from the top left.
- Select Phone & voicemail and then select Voicemail greeting.
- Select the record button next to one of the following message types:
Option Description Unavailable Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. - Select Record to start recording your greeting.
- Select Stop to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
- Select Save.
- Select to delete a greeting.
Upload to the Admin Portal
Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to:
How do I add a voicemail greeting?
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Lines in the left navigation menu and then select the line that you need to change.
- From , select
next to the desired greeting type:
Greetings Description Unavailable Message Default and most common greeting used for a voicemail box.
Busy Message Alternate greeting for use in a dial plan only.
Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
- Select Save.
What to do next: To remove a voicemail greeting, select
next to the greeting you want to remove and then select
Save.
next to the greeting you want to remove and then select
Save.
Record from the Admin Portal
Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to:
How do I add a voicemail greeting?
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Lines in the left navigation menu and then select the line that you need to change.
- From , select
next to the desired greeting type:
Greetings Description Unavailable Message Default and most common greeting used for a voicemail box.
Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
- Select Start Recording to begin your greeting and then Stop Recording when you are done.
- Optional: Select Re-record as necessary.
- Select Save.
- Choose a normalization level and then select Ok.
- Select Save.
What to do next: To remove a voicemail greeting, select
next to the greeting you want to remove and then select
Save.
next to the greeting you want to remove and then select
Save.