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How do I add a voicemail greeting?

Record new or upload existing personal messages for your callers when you're unavailable to answer their call.

Record from your desk phone or desktop app

Use this option to record a voicemail greeting from your desk phone. You do not need any admin permissions for this option.

  1. Press the voicemail button on your phone or dial *98/*99 from your phone to access the voicemail menu.
  2. Dial your password (default 0000). Download your Voicemail Menu Guide.
  3. Press 0 for Mailbox Options.
  4. Record the desired greeting type:
    Setting Description
    Press 1 to record an Unavailable Message Default and most common greeting used for a voicemail box.
    Press 2 to record a Busy Message Alternate greeting for use in a dial plan only.
    Press 3 to record a Name Plays the recorded name followed by an automated message (only plays if no unavailable message exists).
    Press 4 to record a Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  5. Follow the voice prompts to accept, review, or re-record the recording.
What to do next: To delete a temporary message, dial *98 or *99 to access the voicemail menu. Press 0 for Mailbox Options, 4 for Record Temporary Message, and then 2 to Delete Temporary Message. If you are a system admin, you can also delete these directly from the admin portal.

Record from your desktop app
  1. Log in to the desktop or web app.
  2. Select your profile picture in the top right and then choose Settings.
  3. Expand Voice in the left sidebar and then choose Voicemail.
  4. From Voicemail greetings, select Show options to view all voicemail greeting types:
    Option Description
    Unavailable Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  5. Select Record next to the desired greeting type and then choose your microphone from the new window.
    If you don't see the record button, you'll need to enable microphone access.
  6. Select Start recording to record your greeting.
  7. Select Stop recording to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
  8. Select Save.
  9. Optional: Tap Trash Icon to delete a greeting.

Upload from your desktop app
  1. Log in to the desktop or web app.
  2. Select your profile picture in the top right and then choose Settings.
  3. Expand Voice in the left sidebar and then choose Voicemail.
  4. From Voicemail greetings, select Show options to view all voicemail greeting types:
    Option Description
    Unavailable Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  5. Select Upload next to the desired greeting type.
    Supported file types: .g722, .mp3, .ulaw, and .wav.
  6. Select the voicemail greeting file, and then select Open.
  7. Optional: Tap Trash Icon to delete a greeting.

Record from your mobile app
  1. From the desktop app, tap your profile picture in the top left.
  2. Tap Voicemail.
  3. Tap the record button next to one of the following message types:
    Option Description
    Unavailable Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Tap Record to start recording your greeting.
  5. Tap Stop to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
  6. Tap Save.
  7. Tap Mobile Trash Icon to delete a greeting.

Upload to the Admin Portal
Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I add a voicemail greeting?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
  2. Select Lines in the left navigation menu and then select the line that you need to change.
  3. From Voicemail > Outbound Message Options, select Voicemail Upload Icon next to the desired greeting type:
    Greetings Description
    Unavailable Message Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Select Save.
What to do next: To remove a voicemail greeting, select Admin Portal Trash Icon next to the greeting you want to remove and then select Save.

Record from the Admin Portal
Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I add a voicemail greeting?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
  2. Select Lines in the left navigation menu and then select the line that you need to change.
  3. From Voicemail > Outbound Message Options, select Voicemail Record Icon next to the desired greeting type:
    Greetings Description
    Unavailable Message Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Select Start Recording to begin your greeting and then Stop Recording when you are done.
  5. Optional: Select Re-record as necessary.
  6. Select Save.
  7. Choose a normalization level and then select Ok.
  8. Select Save.
What to do next: To remove a voicemail greeting, select Admin Portal Trash Icon next to the greeting you want to remove and then select Save.
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