Add a voicemail greeting
Record new or upload existing personal messages for your callers when you're unavailable to answer their call.
Desktop or web app
Record
- Sign in to the GoTo web or desktop app.
- From your profile picture in the top right, select .
- From Voicemail greetings, select Show options to view all voicemail greeting types:
Option Description Unavailable Default and most common greeting used for a voicemail box. Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. - Select Record next to the desired greeting type and then choose your microphone from the new window.
Troubleshooting: If you don't see the record button, you'll need to enable microphone access.
- Select Start recording to record your greeting.
- Select Stop recording to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
- Select Save when finished.
What to do next: Select
to delete a greeting.
to delete a greeting.
Upload
- Sign in to the GoTo web or desktop app.
- From your profile picture in the top right, select .
- From Voicemail greetings, select Show options to view all voicemail greeting types:
Option Description Unavailable Default and most common greeting used for a voicemail box. Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. - Select Upload next to the desired greeting type. Supported file types include .g722, .mp3, .ulaw, and .wav.
- Select the voicemail greeting file, and then select Open.
What to do next: Select
to delete a greeting.
to delete a greeting.
Mobile app
- From the mobile app, select your profile picture from the top left.
- Select Phone & voicemail and then select Voicemail greeting.
- Select the record button next to one of the following message types:
Option Description Unavailable Default and most common greeting used for a voicemail box. Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. - Select Record to start recording your greeting.
- Select Stop to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
- Select Save when finished.
What to do next: Select
to delete a greeting.
to delete a greeting.
Admin portal
GoTo Admin
Generic voicemail greetings are automatically created whenever you add a direct extension, ring group, or shared voicemail. You can record new or upload existing personal messages for your callers when unavailable to answer a call.
Before you begin: You must be assigned the
super admin role to perform this task.
- Sign in to GoTo Admin.
- From
Phone system, select Direct extensions (also known as a line), Ring groups, or Shared voicemail, and then select the specific extension that needs a new or updated voicemail greeting. - Select .
- Choose which type of voicemail greeting you need to change:
Greeting Description Busy message Alternate greeting for use in a dial plan only. Unavailable message Default, most common. Temporary message When recorded, this message overrides any other greetings until it is deleted. - If you need to remove an existing voicemail, select the X next to it.
- Choose how you want to add the voicemail greeting:
Option Description Select Choose an existing sound clip in your audio library from the drop-down menu. Upload Choose an existing sound file from your computer. Record Record a new greeting. Re-record as needed. Choose a volume normalization level. - Select Save or Apply.
PBX Administration (classic)
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Lines in the left navigation menu and then select the line that you need to change.
- From , select
to upload or 
to record next to the desired greeting type:
Greetings Description Unavailable Message Default and most common greeting used for a voicemail box.
Busy Message Alternate greeting for use in a dial plan only. Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
- If uploading, select Save.
- If recording:
- Select Start Recording to begin your greeting and then Stop Recording when you are done.
- Select Re-record as needed.
- Select Save.
- Choose a normalization level and then select Ok.
- Select Save again.
What to do next: To remove a voicemail greeting, select
next to the greeting you want to remove and then select
Save.
next to the greeting you want to remove and then select
Save.
Desk phone
Use this option to record a voicemail greeting from your desk phone. You do not need any admin permissions for this option.
- Press the voicemail button on your phone or dial *98/*99 from your phone to access the voicemail menu.
- Dial your password (default 0000). Learn more from the Voicemail Menu Guide.
- Press 0 for Mailbox Options.
- Record the desired greeting type:
Setting Description Press 1 to record an Unavailable Message Default and most common greeting used for a voicemail box.
Press 2 to record a Busy Message Alternate greeting for use in a dial plan only.
Press 3 to record a Name Plays the recorded name followed by an automated message (only plays if no unavailable message exists). Press 4 to record a Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
- Follow the voice prompts to accept, review, or re-record the recording.
What to do next: To delete a temporary message, dial
*98 or
*99 to access the voicemail menu. Press
0 for
Mailbox Options,
4 for
Record Temporary Message, and then
2 to
Delete Temporary Message. If you are a system admin, you can also delete these directly from the admin portal.
