Set up email notifications and other voicemail box options
Customize your voicemail box with custom greetings, email notifications, retrieval options, and more.
Desktop or web app
Mobile app
- From the mobile app, select your profile picture in the top left and then select Notifications.
- From Phone, enable the toggle for Voicemails.
- Optional: Choose the voicemail sound notification from Sound.
- Optional: To receive email voicemail notifications, enable the toggle for Also notify me by email.
- Select Email options.
- Enter your email address to receive new voicemail notifications.
Note: Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
- Optional: Enable Attach voicemail recording and then choose the format.
- Optional: Enable Delete after emailing.
Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone, GoTo, and our mobile app.