LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Phones and meetings
  • Explore Features
  • Apps
  • Phone
  • Voicemail
product logo
Back button image Back
Back button image
product logo

Set up email notifications and other voicemail box options

Customize your voicemail box with custom greetings, email notifications, retrieval options, and more.

Desktop or web app

  1. Sign in to the desktop or web app.
    Note: Admins can set this up in the admin portal on behalf of a user.
  2. From the top right corner, select your profile icon, and then select Settings > Voice > Voicemail.
  3. To add your voicemail greeting, select Record or Upload under the desired greeting type.
  4. To set up email notifications for voicemails, enable Voicemail-to-email and then complete the following;
    1. Enter the email address that will receive the notifications.
      Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
    2. Determine if you want the recording attached to the email, and if so, which format you want used;
      • .wav49: (default) Smallest file size, won't play directly from browser.
      • .wav: Largest file size, more compatible with mobile devices.
      • .mp3: Smaller file size.
    3. Enable Delete messages after emailing if you want them to be permanently deleted from our system after being emailed.
    Note: Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
  5. To customize your voicemail box, enable one or more of the following options;
    • Voicemail transcription: Review the transcription of your voicemails in the GoTo mobile app or from your email notification.
    • Message review: Give your callers the option to press # to listen to their message and re-record it if desired.
      Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
    • Escape to operator: Allow your callers to press 0 to be transferred, rather than leaving a message. From Operator, select the extension of the person you want to receive these callers who press 0.
    • Password: Update your default password (0000) to another 4 digit code.

Mobile app

  1. From the mobile app, select your profile picture in the top left and then select Notifications.
    Note: Admins can set this up in the admin portal on behalf of a user.
  2. From Phone, enable the toggle for Voicemails.
  3. Optional: Choose the voicemail sound notification from Sound.
  4. Optional: To receive email voicemail notifications, enable the toggle for Also notify me by email.
    1. Select Email options.
    2. Enter your email address to receive new voicemail notifications.
      Note: Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
    3. Optional: Enable Attach voicemail recording and then choose the format.
    4. Optional: Enable Delete after emailing.
      Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone, GoTo, and our mobile app.
Related Articles:
  • Check my voicemail
  • Add a voicemail greeting
  • Delete a voicemail message
  • Change voicemail password
  • Voicemail Menu Guide (PDF)
  • Set up a personalized dial plan on your line
  • Allow camera and mic access

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC