HELP FILE

How do I set up my email notifications and other voicemail options?

Set up your voicemail box with custom greetings, email notifications, retrieval options, and more.

  1. Log in to the desktop or web app.
  2. Click your profile picture in the top right and then choose Settings.
  3. From Voicemail, check Enable voicemail-to-email notifications and then enter the email address to receive new message notifications.

    Note: You can only send notifications to a single email address. To deliver notifications to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.
    Note: Email communications will be sent from @jivecommunications.com, @jive.com or @goto.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
    Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.

  4. Turn on Email voicemail recordings and then choose the format:
    Option Description
    .wav49 Smallest file size, won’t play directly from browser (default).
    .wav Largest file size, more compatible with mobile devices.
    .mp3 Smaller file size.
  5. Turn on Delete messages after emailing voicemail.

    Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone, GoTo, and our mobile app.

  6. Turn on Allow message review to give your callers the option to press # to listen to their message and optionally re-record it.

    Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.

  7. Turn on Escape to operator and then choose an extension to allow your callers to press 0 to be transferred, rather than leaving a message.
  8. Click Change password to change your voicemail password.

    • The default password is 0000.
    • Your password must be at least four digits.