HELP FILE

How do I add a voicemail greeting?

Record new or upload existing personal messages for your callers when you're unavailable to answer their call.

Record from Your Phone

Use this option to record a voicemail greeting from GoToConnect or your deskphone. You do not need any admin permissions for this option.

Watch Video
  1. Press the voicemail button on your phone or dial *98/*99 from your phone or GoToConnect to access the voicemail menu.
  2. Press 0 for Mailbox Options.
  3. Record the desired greeting type:
    Setting Description
    Press 1 to record an Unavailable Message Default and most common greeting used for a voicemail box.
    Press 2 to record a Busy Message Alternate greeting for use in a dial plan only.
    Press 3 to record a Name Plays the recorded name followed by an automated message (only plays if no unavailable message exists).
    Press 4 to record a Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Follow the voice prompts to accept, review, or re-record the recording.
What to do next: To delete a temporary message, dial *98 or *99 to access the voicemail menu. Press 0 for Mailbox Options, 4 for Record Temporary Message, and then 2 to Delete Temporary Message. If you are a system admin, you can also delete these directly from the admin portal.

Upload to Admin Portal

Before you begin: You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Lines in the left sidebar and then click the line that you need to change.
  3. From Voicemail > Outbound Message Options, click Voicemail Upload Icon next to the desired greeting type:
    Greetings Description
    Unavailable Message Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Click Save.
What to do next: To remove a voicemail greeting, click Admin Portal Trash Icon next to the greeting you want to remove and then click Save.

Record from Admin Portal

Before you begin: You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Lines in the left sidebar and then click the line that you need to change.
  3. From Voicemail > Outbound Message Options, click Voicemail Record Icon next to the desired greeting type:
    Greetings Description
    Unavailable Message Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Click Start Recording to begin your greeting and then Stop Recording when you are done.
  5. Optional: Click Re-record as necessary.
  6. Click Save.
  7. Select a normalization level and then click Ok.
  8. Click Save.
What to do next: To remove a voicemail greeting, click Admin Portal Trash Icon next to the greeting you want to remove and then click Save.

Record from GoToConnect Mobile

  1. From GoToConnect mobile, tap GoToConnect Mobile Settings Icon.
  2. Tap Voicemail.
  3. Tap the record button next to one of the following message types:
    Option Description
    Unavailable Default and most common greeting used for a voicemail box.
    Busy Message Alternate greeting for use in a dial plan only.
    Temporary Message When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
  4. Tap Record to start recording your greeting.
  5. Tap Stop to end the recording.
  6. Tap Save.

    Before you save the greeting you can play, discard, or re-record your greeting.

  7. Tap GoToConnect Mobile Trash Icon to delete a greeting.