HELP FILE

How do I check my voicemail?

Check and manage your voicemail.

Note: Before you begin:
  • A single voicemail box holds up to 99 messages. Once it is full, callers will be unable to leave new voicemail messages.
  • If you have Delete Message After Sending enabled in your voicemail notification settings, your voicemails will be permanently deleted (we cannot retrieve them) once they are emailed.
  • If you need to set up your voicemail greeting, click here.
  • To forward your voicemails elsewhere, see the Voicemail Menu Guide for the steps.
Device How-to
Desktop & Web App
  1. Click GoTo Voicemail Icon in the left sidebar.
  2. Hover over a voicemail message for options.
Mobile App Watch Video
  1. Tap GoTo Mobile Phone Icon.
  2. Tap Voicemails.
  3. Tap GoTo Mobile Play Icon (play icon) to listen to a voicemail. Tap a voicemail entry for additional options or to view the full transcription (if enabled).
    Tip: Tap GoTo Mobile Filter Icon to filter your voicemails by All Voicemails, Unread Voicemails, or Read Voicemails.
Personal Desk Phone

Watch Video

See your phone guide to learn where to find voicemail on your phone.

  1. Dial *99 from your phone or press the Messages key.
    Note: Depending on the phone model, this button may have an envelope icon on it.
  2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
  3. Dial your password (default 0000). Download your Voicemail Menu Guide.
Other voicemail boxes (e.g., shared voicemail box) Watch Video
  1. Dial *98 from your desk phone or app.
  2. Enter the extension.
  3. Dial your password (default 0000). Download your Voicemail Menu Guide.
Remote Phone
  1. Call your office extension.
  2. Press * when you hear the voicemail greeting begin.
  3. Dial your password (default 0000). Download your Voicemail Menu Guide.