HELP FILE

How do I allow camera and mic access?

    Give apps and websites access to use your camera and mic.

    System How-to
    Google Chrome
    1. Go to a site that wants to use your camera and mic.
    2. Select the security status icon to the left of the web address.
    3. Select Allow for your camera and microphone.
    Mac
    1. Go to Apple menu > System Preferences > Security & Privacy > Privacy tab.
    2. Unlock (select) the lock icon in the lower-left to allow you to make changes to your preferences.
    3. Select Camera in the left sidebar and then select the checkbox next to an app (GoTo) that needs camera access.
    4. Select Microphone in the left sidebar and then select the checkbox next to an app (GoTo) that needs mic access.
    Windows
    1. Go to Start menu > Settings > Privacy.
    2. Select Camera in the left sidebar and then enable access for the app (GoTo) that needs to use the camera.
      • If this option is grayed out, make sure Let apps use my camera hardware is enabled.
    3. Select Microphone in the left sidebar and then enable access for the app (GoTo) that needs to use the mic.
      • If this option is grayed out, make sure Let apps use my microphone is enabled.
    Firefox
    1. Go to a site that wants to use your camera and mic.
    2. From the pop up, select your camera and/or microphone.
      Tip: Select Remember this decision to set your selections as default.
    3. Select Allow.
    Safari Full functionality is not supported.