Allow camera and mic access - GoTo Connect Support

Allow camera and mic access

Give apps and websites access to use your camera and mic.

Note: Full functionality on Safari is not supported.

Windows

Go to Start menu > Settings > Privacy.
Select Camera in the left sidebar and then enable access for the app (GoTo) that needs to use the camera.
If this option is grayed out, make sure Let apps use my camera hardware is enabled.
From Privacy, select Microphone in the left sidebar and then enable access for the app (GoTo) that needs to use the mic.
If this option is grayed out, make sure Let apps use my microphone is enabled.

Mac

Go to Apple menu > System Preferences > Privacy & Security.
Unlock (select) the lock icon in the lower-left to allow you to make changes to your preferences.
Select Camera and then enable the toggle next to an app (GoTo) that needs camera access.
Select Microphone and then enable the toggle next to an app (GoTo) that needs mic access.

Google Chrome

Go to a site that wants to use your camera and mic.
Select the security status icon to the left of the web address.
Select Allow for your camera and microphone.

Firefox

Go to a site that wants to use your camera and mic.
From the pop up, select your camera and/or microphone.

Tip: Select Remember this decision to set your selections as default.
Select Allow.

GoTo for Microsoft Teams

From the GoTo tab in Microsoft Teams, select .
From the pop up window, enable Media for GoTo.

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