HELP FILE

How do I delete a voicemail message?

Remove unneeded voicemails from your system to avoid a full inbox.

Note: A single voicemail box holds up to 99 messages. Once it is full, callers will be unable to leave new voicemail messages.
From How-to
GoToConnect Desktop
  1. Click GoToConnect Voicemail Icon in the left sidebar.
  2. Hover over a voicemail message for options.
  3. Click GoToConnect Trash Icon.
GoToConnect Mobile
  1. Tap GoToConnect Mobile Home Icon.
  2. Tap Voicemails.
  3. Tap a voicemail entry for options.
  4. Click GoToConnect Trash Icon.
Personal Desk Phone See your phone guide to learn where to find voicemail on your phone.
  1. Dial *99 from your phone or press the Messages key.
    Note: Depending on the phone model, this button may have an envelope icon on it.
  2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
  3. Dial your password (default 0000).
  4. Press 1 for new messages or 2 to open a different folder.
  5. Once you have found the message you want to delete, press 7.
Remote Phone
  1. Call your office extension.
  2. Press * when you hear the voicemail greeting begin.
  3. Dial your password (default 0000).
  4. Press 1 for new messages or 2 to open a different folder.
  5. Once you have found the message you want to delete, press 7.
Admin Portal — Automatic You can enable a setting on your voicemail box that will automatically delete voicemails from your phone after sending you an email with the voicemail attached.
  1. Select the Line, Ring Group, or Shared Voicemail that you want to turn this on for.
  2. From Voicemail > Notification Options, toggle on Delete Message After Sending.
Note: This option is a permanent deletion. We cannot retrieve your voicemails once they have been emailed to you.