How do I transfer a call directly to voicemail?
Transfer callers directly to voicemail when you know a colleague is out of the office or busy.
Desktop & Web app
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then select Send to Voicemail.
Mobile app
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then select Send to Voicemail.
Personal Desk Phone
A blind transfer routes a call to another party without speaking to them first. You need to know how to do this from your specific phone before you can transfer a caller directly to a voicemail box. If you need more help, check out our
phone guides for details.
- While on an active call, initiate a blind transfer from your phone.
- Transfer the call to 0 + extension.