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How do I forward my calls?

Forward all incoming calls to an internal extension or external phone number while you’re unavailable to ensure your callers can still speak with someone.

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  1. Dial *72 from your desk phone, desktop app, or mobile app.
    Note: This will override any call forwarding settings configured from the phone’s menu. Calls are still forwarded if the phone goes offline afterward.
  2. When you hear a dial tone, enter the internal extension or external phone number you want calls forwarded to.
    Note: If your system admin has enabled Block Caller ID on the phone number used by your line, your caller ID will remain blocked when forwarding to an external phone number.
  3. Hang up.
  4. Optional: To turn off call forwarding, dial *73 from your phone and hang up. This does not disable any call forwarding settings configured from the phone’s menu.

Find Me/Follow Me

For an advanced alternative to call forwarding, set up Find Me/Follow Me.

Desk Phone

Refer to your phone guide to learn how to forward calls on your phone.

Switch your call to another device

Learn how to use call flip to transfer a call between multiple devices assigned to a single user.

PBX Administration (classic)
Create a new call forwarding dial plan
  1. Sign in at https://my.jive.com/pbx.
  2. Select Dial Plans in the left navigation menu and then select Add Dial Plan.
  3. The next available number will automatically populate the Extension; change this number as needed.
  4. Enter a Name for the dial plan.
  5. Select Admin Portal Checkmark Icon and then choose the new dial plan to open the editor.
  6. Choose the External Number template.
  7. Enter the phone number you'd like to forward all calls to in the External Number node.
  8. Choose how you'd like to receive voicemails:
    • If you'd like voicemails to be left on the external phone number's mailbox, remove the Leave Voicemail node and change the timeout to 60 seconds.
    • If you'd like voicemails to be left on an internal extension, choose the extension in the Leave Voicemail node.
  9. Select Save.
Route phone number to your call forwarding dial plan
  1. Select Phone Numbers in the left navigation menu.
  2. Select Admin Portal Edit Icon in-line for the phone number you'd like to route to the new dial plan.
  3. From Route to, search for and choose the new dial plan.
  4. Select Admin Portal Checkmark Icon.

GoTo Admin Portal
Create a new call forwarding dial plan
  1. Sign in at https://admin.goto.com
  2. Select Phone system in the left navigaion menu and then choose Dial plans > + Add dial plan.
  3. Enter a Name for the dial plan.
  4. The next available number will automatically populate the Extension; change this number as needed.
  5. Select Save and then choose the new dial plan to open the editor.
  6. Drag and drop the External Number node.
  7. Enter the phone number you'd like to forward all calls to in the External Number node.
  8. Choose how you'd like to receive voicemails:
    • If you'd like voicemails to be left on the external phone number's mailbox, change the timeout to 60 seconds on the External Number node.
    • If you'd like voicemails to be left on an internal extension, drag and drop the Leave Voicemail node and select the desired extension.
  9. Select Save.
Route phone number to your call forwarding dial plan
  1. Select Phone system in the left navigation menu.
  2. Select Phone numbers and then choose the phone number you'd like to route to the new dial plan.
  3. From the Settings tab, choose Call routing
  4. Route calls to the new dial plan by choosing it from the drop-down menu.
  5. Select Save.
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