Virtually park calls on hold and answer them from any device, regardless of its line assignments.
Tip: There is an unlimited number of parking spots available, and they can be assigned manually or by the system.
Device |
How-to |
Desktop & Web App |
Watch Video
Note: To view call parking spots, click your profile picture in the left side bar and then go to .
- While on an active call, click Park.
- In the new window, select the call parking spot you’d like to use or type a custom parking spot (any number of digits, but it cannot start with 0) and then click Park Call. If you park a call to an occupied spot, the call will be transferred back to you.
- To answer a call parked in spots 1-5, right-click the spot number in the left sidebar and then click Call *37x. To answer a call parked in spots 6 and over, dial *37 + custom parking spot number.
Note: Parked calls will remain on hold until someone answers them or Call Parking Timeout lapses (the call is then routed back to the original person who parked the call).
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Mobile App & Desk Phone |
Watch Video
Note:
- You can presence monitor a designated call parking spot to see when a call is waiting for you.
- This feature is supported on Cisco MPP, Polycom, and Yealink only.
Park in a user-assigned spot
- Blind transfer to *37 + parking spot number (any number of digits, but it cannot start with 0). For example, to park a call in spot 1, blind transfer the call to *371.
Note:
- If you blind transfer a call to an occupied spot, the call will be transferred back to your phone.
- Some phones do not support a blind transfer. See your phone’s guide for more information.
Park in a system-assigned spot
- Warm transfer to *37 (do not transfer the call before the system tells you where the call is parked).
- The system will notify you where the call is parked.
- Complete the transfer.
Answer a parked call
- Dial *37 + parking spot number.
Note: Parked calls will remain on hold until someone answers them or Call Parking Timeout lapses (the call is then routed back to the original person who parked the call).
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