product icon

What star codes are supported?

Use star codes to access extra features and functionality regardless of the model of phone you’re using.

Star Code Video Definition
*7 N/A Pauses and resumes recording on live calls.
*11 Watch Video Searches the default dial by name directory.
*12 N/A No action. Reserved for emergency services in some countries.
*13 + ext Watch Video Logs in and out of a call queue.
*14 Watch Video Records a sound clip to be used in a dial plan or call queue (requires prompt recording permissions).
*15 + ext/tel Watch Video Records a single call (feature must be set up by a system admin). This cannot be used mid-call.
*17 + ext Watch Video Initiates call monitoring (requires monitoring permissions).
*19 Watch Video Changes personal dialable password (default 0000). This password is used with the dialable username to access permission-based tasks such as recording prompts, making international calls, and call monitoring. It is different from the voicemail password.
*21 Watch Video Records personal directory name to be used in a dial by name directory.
*22 Watch Video Records others’ directory names to be used in a dial by name directory (requires prompt recording permissions).
*33 Watch Video Pauses an agent's calls in all assigned queues. Agent will hear "agent paused".
*33 + ext Watch Video Pauses an agent's calls in a specific queue. Agent will hear "agent paused".
*34 Watch Video Resumes an agent's calls in all assigned queues. Agent will hear "available".
*34 + ext Watch Video Resumes an agent 's calls in a specific queue. Agent will hear "available".
*37 Watch Video Places a call on hold in a virtual parking spot on the system. There are an unlimited number of parking spots available. To park in a user-assigned spot, blind transfer to *37 + parking spot number (any number of digits, but it cannot start with 0). To park in a system-assigned spot, warm transfer to *37 (the system will notify you where the call is parked). To answer a parked call, dial *37 + parking spot number.
*43 + dialable username Watch Video Initiates hot desking allowing you to load your extension settings to a shared phone and use it as your own. Dial the same star code to log out of a shared phone. This feature is supported on Cisco MPP, Polycom, and Yealink only and must be enabled by a system admin on your user profile and each shared device.
*67 + tel Watch Video Blocks your number from a caller ID for a single call.
*72 + ext/tel Watch Video Activates server-side call forwarding—all incoming calls are forwarded to an internal extension or external number.
*73 Watch Video De-activates server-side call forwarding.
*77 N/A Switches a call between devices assigned to a single user.
*82 + tel Watch Video Overrides the Block Caller ID setting for a single call.
*97 + ext Watch Video Picks up a call ringing on another user’s phone (directed call pickup).
*98+ ext Watch Video Checks other extension, ring group, or shared voicemail boxes.
*99 Watch Video Checks voicemail for the line assigned to the phone.
*911 Watch Video Tests emergency services call notifications.
* + extension Watch Video Pages an individual phone, or even an entire ring group, by automatically activating their speakerphone (feature must be enabled on the recipient’s line).
* N/A Rewinds voicemail messages in 2 second increments.
# N/A Fast forwards voicemail messages in 4 second increments.
Article last updated: 26 April, 2023