HELP FILE
What star codes are supported?
Use star codes to access extra features and functionality regardless of the model of phone you’re using.
| Star Code | Video | Definition |
|---|---|---|
| *7 | N/A | Pauses and resumes recording on live calls. |
| *11 |  |
Searches the default dial by name directory. |
| *12 | No action. Reserved for emergency services in some countries. | |
| *13 + ext | |
Logs in and out of a call queue and campaign. |
| *14 | |
Records a sound clip to be used in a dial plan or call queue (requires prompt recording permissions). |
| *15 + ext/tel | |
Records a single call (feature must be set up by a system admin). This cannot be used mid-call. |
| *17 + ext | |
Initiates call monitoring (requires monitoring permissions). |
| *19 | |
Changes personal dialable password (default 0000). This password is used with the dialable username to access permission-based tasks such as recording prompts, making international calls, and call monitoring. It is different from the voicemail password. |
| *21 | |
Records personal directory name to be used in a dial by name directory. |
| *22 | |
Records others’ directory names to be used in a dial by name directory (requires prompt recording permissions). |
| *33 | |
Pauses an agent's calls in all assigned queues. Agent will hear "agent paused". |
| *33 + ext | |
Pauses an agent's calls in a specific queue. Agent will hear "agent paused". |
| *34 | |
Resumes an agent's calls in all assigned queues. Agent will hear "available". |
| *34 + ext | |
Resumes an agent 's calls in a specific queue. Agent will hear "available". |
| *37 | |
Places a call on hold in a virtual parking spot on the system. There are an unlimited number of parking spots available. To park in a user-assigned spot, blind transfer to *37 + parking spot number (any number of digits, but it cannot start with 0). To park in a system-assigned spot, warm transfer to *37 (the system will notify you where the call is parked). To answer a parked call, dial *37 + parking spot number. |
| *43 + dialable username | |
Initiates hot desking allowing you to load your extension settings to a shared phone and use it as your own. Dial the same star code to log out of a shared phone. This feature is supported on Cisco MPP, Polycom, and Yealink only and must be enabled by a system admin on your user profile and each shared device. |
| *67 + tel | |
Blocks your number from a caller ID for a single call. |
| *72 + ext/tel | |
Activates server-side call forwarding—all incoming calls are forwarded to an internal extension or external number. |
| *73 | |
De-activates server-side call forwarding. |
| *77 | Switches a call between devices assigned to a single user. | |
| *82 + tel | |
Overrides the Block Caller ID setting for a single call. |
| *97 + ext | |
Picks up a call ringing on another user’s phone (directed call pickup). |
| *98+ ext | |
Checks other extension, ring group, or shared voicemail boxes. |
| *99 | |
Checks voicemail for the line assigned to the phone. |
| *911 | |
Tests emergency services call notifications. |
| * + extension | |
Pages an individual phone, or even an entire ring group, by automatically activating their speakerphone (feature must be enabled on the recipient’s line). |
| * | N/A | Rewinds voicemail messages in 2 second increments. |
| # | N/A | Fast forwards voicemail messages in 4 second increments. |