How do I monitor a call?
Use your phone to listen to a call in progress on a specified line without call interruption or intervention unless it’s needed.
GoTo Connect
GoTo Contact Center
Effectively coach and support your agents by listening in real-time to their calls or watching their chat conversations in our GoTo app. Available for Complete only.
- The call monitoring permission must be enabled in the user's settings.
Tip: You can adjust the call monitoring scope setting to determine if the user can only monitor calls for all users or specific users.
- You will only be able to listen to the active calls of agent's assigned to the queue(s) you are a supervisor over.