Monitor calls
Use your phone to listen to a call in progress on a specified line without call interruption or intervention unless it’s needed.
Attention: If you are using our Contact Center product, see Manage agents to learn how to listen to or watch your agents conversations (depending on the communication channel being used) right from the Supervisor Dashboard.
Before you begin: The
call monitoring permission must be enabled in the user's settings. You can adjust the
call monitoring scope setting to determine if the user can only monitor calls for all users or specific users.
You cannot monitor lines assigned to multiple physical phones (this does not apply to the
GoTo app).
What to do next: To stop monitoring calls, hang up.
