Use shortcuts in the GoTo desktop and web softphone to pin contacts for quick dial, quick transfer, and to view their presence status!

1. Sign in to the desktop or web app.
2. Select Phone from the left navigation menu and then select Dial to open the softphone window. The softphone will also open when receiving an incoming call.
3. Select from the top right to expand the softphone to view Quick dial.
   Tip: Hide Quick dial by selecting from the top right.
4. From Search a contact, enter a contact's name, extension, or number.
5. Select to pin the contact to Quick dial.
   Unpin a contact by hovering over a contact, selecting , and then select Unpin.
6. Optional: Hover over the contact, select , and then choose the contact’s extension or phone number for quick dial.
7. To call a contact, hover over the contact and then select . If you are on a call, the call icon will be replaced with a transfer option to be used as a quick transfer to a pinned contact.
   Tip: Notice your pinned contact’s presence indicator on their avatar to let you know if they’re Available, Busy, Away, DND, or Offline.