Transfer a call
Transfer an active call to another internal extension, voicemail box, or external number.
Note: Set up call forwarding to forward all incoming calls to an internal extension or external phone number.
If you need to switch your call to another device, learn how to use call flip to transfer a call between multiple devices assigned to a single user.
Desktop or web app
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first ( watch video).
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call ( watch video).
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.
Mobile app
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first ( watch video).
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call ( watch video).
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.
Desk phone
View your
phone guide to learn how to transfer a call on your phone.
Softphone
Before you begin: If you haven't already,
enable the softphone experience.
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first.
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.