product icon

How do I transfer a call?

    Transfer an active call to another internal extension, voicemail box, or external number.

    Note: Set up call forwarding to forward all incoming calls to an internal extension or external phone number.
    Device How-to
    Desktop & Web App
    1. While on an active call, select Transfer.
    2. Search for a contact's name, extension, or number.
    3. Select the transfer destination and then choose your transfer type:
      1. Direct Transfer: Transfer the call to another party without speaking to them first.
      2. Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
      3. Send to Voicemail: Transfer the call directly to a voicemail box on your system.
    New Softphone experience
    1. While on an active call, select Transfer.
    2. Search for a contact's name, extension, or number.
    3. Select the transfer destination and then choose your transfer type:
      1. Direct Transfer: Transfer the call to another party without speaking to them first.
      2. Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
      3. Send to Voicemail: Transfer the call directly to a voicemail box on your system.
    Mobile App Watch Video
    1. While on an active call, select Transfer.
    2. Search for a contact's name, extension, or number.
    3. Select the transfer destination and then choose your transfer type:
      1. Direct Transfer: Transfer the call to another party without speaking to them first.
      2. Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
      3. Send to Voicemail: Transfer the call directly to a voicemail box on your system.
    Desk Phone See your phone guide to learn how to transfer a call on your phone.
    Switch your call to another device Learn how to use call flip to transfer a call between multiple devices assigned to a single user.
    Related Articles