How do I transfer a call?
Transfer an active call to another internal extension, voicemail box, or external number.
Note: Set up call forwarding to forward all incoming calls to an internal extension or external phone number.
Desktop & Web app
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first.
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.
New Softphone experience
Learn how to enable the softphone experience.
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first.
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.
Mobile app
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first.
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.
Desk Phone
See your phone guide to learn how to transfer a call on your phone.
Switch your call to another device
Learn how to use call flip to transfer a call between multiple devices assigned to a single user.