HELP FILE

How do I transfer a call?

Transfer an active call to another internal extension, voicemail box, or external number.

Note: Set up call forwarding to forward all incoming calls to an internal extension or external phone number.
Device How-to
Desktop & Web App
  1. While on an active call, click Transfer.
  2. Search for a contact's name, extension, or number.
  3. Select the transfer destination and then choose your transfer type:
    1. Direct Transfer: Transfer the call to another party without speaking to them first.
    2. Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
    3. Send to Voicemail: Transfer the call directly to a voicemail box on your system.
Mobile App Watch Video
  1. While on an active call, tap Transfer.
  2. Search for a contact's name, extension, or number.
  3. Select the transfer destination and then choose your transfer type:
    1. Blind Transfer: Transfer the call to another party without speaking to them first.
    2. Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
    3. Send to Voicemail: Transfer the call directly to a voicemail box on your system.
Desk Phone See your phone guide to learn how to transfer a call on your phone.
Switch your call to another device Learn how to use call flip to transfer a call between multiple devices assigned to a single user.