Desktop & Web App |
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first.
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.
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New Softphone experience |
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first.
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.
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Mobile App |
Watch Video
- While on an active call, select Transfer.
- Search for a contact's name, extension, or number.
- Select the transfer destination and then choose your transfer type:
- Direct Transfer: Transfer the call to another party without speaking to them first.
- Warm Transfer: Place the current call on hold and speak with the destination party before transferring the call.
- Send to Voicemail: Transfer the call directly to a voicemail box on your system.
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Desk Phone |
See your phone guide to learn how to transfer a call on your phone. |
Switch your call to another device |
Learn how to use call flip to transfer a call between multiple devices assigned to a single user. |