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How do I start a 3-way call?

Speak with two parties simultaneously by creating a mini-conference call on your line.

Desktop & Web app

  1. While on an active call, select Add.
  2. Search for a contact's name, extension, or number.
  3. Choose the second party and then select Dial.
  4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  5. Select Merge.

New Softphone experience

Learn how to enable the softphone experience.

  1. While on an active call, select Add.
  2. Search for a contact's name, extension, or number.
  3. Choose the second party and then select Dial.
  4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  5. Select Merge.

Mobile app

Watch Video

  1. While on an active call, select Add.
  2. Search for a contact's name, extension, or number.
  3. Choose the second party to complete the call.
  4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  5. Select Merge and then select Confirm Merge.

Desk Phone

See your phone guide to learn how to start a 3-way call on your phone.