HELP FILE

How do I pause/resume recording on a live call?

This star code allows you to pause and unpause the recording of a live call.

  1. While on an active call, dial *7 from your phone to pause the recording.

    The agent and customer will hear one low beep when the recording has been paused.

  2. To resume the recording, dial *7 again.

    The agent and customer will hear two higher beeps when the recording has been resumed.