How do I pause/resume recording on a live call?
This star code allows you to pause and unpause the recording of a live call.
- While on an active call, dial *7 from your phone to pause the recording.
The agent and customer will hear one low beep when the recording has been paused.
- To resume the recording, dial *7 again.
The agent and customer will hear two higher beeps when the recording has been resumed.