How do I listen to call recordings?
Access your stored files via your call reports or the Amazon AWS Management Console.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
- If you're an admin who signs in at https://admin.goto.com, you are on the GoTo Admin.
- If you're an admin who signs in at https://my.jive.com/pbx, you are on the PBX Administration (classic).
GoTo Admin
Listen via Call Reports
Before you begin:
You must have Super admin role or view reports and access call recordings permissions. Call recording must be enabled by an Admin.
Listen via Analytics
Before you begin: To access analytics, you must be
set up as a user and have one of the following roles or permissions:
- View reports permissions
- Super admin permissions
- Contact Center Supervisor role
- Contact Center Admin role
Note: Available for Contact Center Complete customers and Advanced Call Reports customers only.
PBX Administration (classic)
Listen via Call Reports
Before you begin:
You must have Super admin role or view reports and access call recordings permissions. Call recording must be enabled by an Admin.
Listen via Analytics
Before you begin: To access analytics, you must be
set up as a user and have one of the following roles or permissions:
- View reports permissions
- Super admin permissions
- Contact Center Supervisor role
- Contact Center Admin role
Note: Available for Contact Center Complete customers and Advanced Call Reports customers only.