How do I listen to call recordings?
Access your stored files via your call reports or the Amazon AWS Management Console.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I listen to call recordings?
Listen via Call Reports
Before you begin:
You must have Super admin or view reports and access call recordings permissions. Call recording must be enabled by an Admin.