HELP FILE
How do I listen to call recordings?
Access your stored files via your call reports or the Amazon AWS Management Console.
Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.
Listen via Call Reports
Before you begin:
You must have super admin or view reports and access call recordings permissions.
Listen via Amazon
About this task: There are various viable third-party tools for Amazon file management. If you are looking for a desktop application, CloudBerry has worked well for many of our customers to simplify this experience.