HELP FILE

How do I turn call recording on and off?

    Set up call recording system-wide or for specific phone numbers, lines, ring groups, call queues, or conference bridges.
    Before you begin: You must have admin or super admin permissions.
    About this task: Watch Video Icon
    • It is your responsibility to understand call recording laws for your area.
    • Users who do not have this setup can dial *15 + phone number to initiate call recording for an individual outbound call (this cannot be used mid-call).

    Turn On Call Recording System-Wide

    1. Sign in at https://my.jive.com/pbx.
    2. Click System Settings > Recording > Storage.
    3. Toggle call recording on or off for incoming and/or outgoing calls.

      Result: If call recording is enabled system-wide, multiple copies of the call will be recorded.

    4. Click Save when completed.

    Turn On Call Recording For Specific Extensions

    1. Sign in at https://my.jive.com/pbx.
    2. Click Phone Numbers, Lines, Ring Groups, Call Queues, or Conference Bridges in the left sidebar and then click the phone number or extension that requires changes.
    3. From Recording > Call Recording, toggle call recording on or off for incoming and/or outgoing calls.
    4. Select a Call Recording Format (where applicable).

      • .wav49: Smallest file size, won’t play directly from browser (default). 1 GB of storage will hold approximately 10,000 minutes of recorded calls.
      • .wav: Largest file size, more compatible with mobile devices. 1 GB of storage will hold approximately 1,000 minutes of recorded calls.
      • .mp3: Smaller file size. 1 GB of storage will hold approximately 4,000 minutes of recorded calls.

    5. Click Save.

      Result:

      • If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.
      • If you enable call recording system-wide or on a phone number, as well as on an individual call queue; multiple copies of the call will be recorded. The queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.
      • If you enable call recording system-wide or on a phone number, as well as on an individual conference bridge; multiple copies of the call will be recorded. The bridge will generate a recording that starts when the first participant enters and ends when the last participant exits, where the other recordings will be from the perspective of each participant.
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