How do I set up and edit campaigns?
Create campaigns (outbound call queues) to allow agents to return missed calls in a timely manner or reach out to customers with similar needs. Available for Complete only.
Before you begin: You must be
set up as a user and be assigned the
Admin role. This can also be done from your
admin portal if you have access permissions.
What to do next: Ensure your supervisors know how to manage this feature in the
supervisor dashboard and that your agents know how to
handle these dispatched calls.