LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • SMS Registration

    United States carriers are now blocking all unregistered outbound SMS per industry regulations to combat spam. Registration is mandatory for all providers, not just GoTo Connect. Register now to restore or maintain SMS service. GoTo Connect cannot expedite carrier reviews.

    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • GoTo Contact Center
  • View features
  • Campaigns
product logo
Back button image Back
Back button image
product logo

Create a campaign

Create campaigns (outbound call queues) to allow agents to return missed calls in a timely manner or reach out to customers with similar needs. Available for Complete only.
Before you begin: You must be set up as a user and be assigned the admin role.
  1. Sign in to the desktop or web app.
  2. From Contact Center > Campaigns, select + Add campaign.
  3. Enter a name and choose the type of campaign you want to create.
    Note: If you chose intelligent call routing, you will need to later add it to your dial plan and verify that skills have been assigned to this campaign's agents.
  4. Select Save.
  5. Open the new campaign to configure its settings.
  6. From Overview, you can edit the name and type of campaign.
  7. From Settings, change the following:
    • General: Choose your outbound caller ID preferences and the schedule you want the campaign to run on. The schedule will help the system determine when the campaign is active and calls can be made.
    • Agent: Choose agent preferences such as how long to let an agent's phone ring before choosing a new agent to receive the call, wrap up time options, and automatic log out criteria based on if they are unregistered or have missed a call.
      Note: Log out unregistered agents is enabled by default and will automatically log out unregistered agents from the campaign, providing more informative live reports for supervisors. If the setting is disabled, agents will still display as logged into queues on live reports, but they won't actually receive calls while they are logged out of their GoTo instance and they won't have to log in/out of queues manually at the start/end of their shift. Agents may be unregistered if they have logged out of all their instances of GoTo (mobile, desktop, and/or web), or if they have lost connectivity for all their instances of GoTo.
    • Caller: Choose the types of phone numbers your agents are allowed to call.
    • Recording: Choose your call recording preferences if recording is enabled on your system and what you want to allow agents to do with recordings.
  8. From Supervisors, choose which users you want to assign the supervisor role to for this queue.
  9. From Agents, choose which users you want to assign the agent role to for this queue.
  10. From Logged-In Users, choose which users to log in to this campaign (these users do not have access to the agent tools because they are not assigned the agent role).
  11. Learn how the dispatching will work:
    • Our system always tries to dispatch queue calls first, then campaign calls. If there are no callers waiting in the queue(s) that the agent is logged in to, then we will dispatch any active campaign calls.
    • With basic campaigns, calls are dispatched randomly among the available agents in the order they appear in the campaign list.
    • With ICR campaigns, calls are dispatched to the best scored agent based on intent/skill matches. If multiple agents meet all of the customer selected criteria, then the call will be dispatched randomly among those matching agents. Our system attempts to assign calls in the order they appear in the campaign list, but honors the above criteria first. This means that if there is an agent available that has the matching skill for the intent selected by the 3rd caller, that call will be dispatched before the 2 calls ahead of it while the system continues to wait for an available match to those first 2 calls.
What to do next: Ensure your supervisors know how to manage this feature in the supervisor dashboard and that your agents know how to handle these dispatched calls.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC