HELP FILE

How do I make someone a contact center admin?

Assign a user to the contact center admin role to allow them to configure Contact Center and add additional users as contact center admins, supervisors, or agents. Available for GoTo Contact Complete plans.

Important:

Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.

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Before you begin: You must have admin or super admin permissions.
About this task: If assigning additional PBX users as agents, supervisors, or contact center admins above your quoted amount, the cost of your monthly subscription will increase.
  1. Log in at https://my.jive.com/pbx.
  2. Select Call Queues & Contact Center.
  3. From Users, search for and choose the user you want to assign.
  4. From Overview > Details, select Edit.
  5. Select the GoTo Contact admin check box.
  6. Choose Save when complete.
What to do next: Ensure the new contact center admin knows how to configure Contact Center in GoTo or the admin portal.