HELP FILE

How do I make someone a CC admin?

Assign a user to the CC Admin role to allow them to configure Contact Center and add additional users as CC Admins, supervisors, or agents. This is exclusively for GoToConnect Support Center.

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Before you begin: You must have admin or super admin permissions.
About this task: If assigning additional PBX users as agents, supervisors, or CC admins above your quoted amount, the cost of your monthly subscription will increase.
  1. Log in at https://my.jive.com/pbx.
  2. Select Call Queues & Contact Center.
  3. From Users, search for and select the user you want to assign.
  4. Check Assign as Admin on the top right of their contact.
  5. Click Save when you are finished.
What to do next: Ensure the new CC admins know how to configure Contact Center in GoToConnect or the Admin portal.