HELP FILE

How do I make someone a contact center admin?

    Assign a user to the admin role to allow them to set up your contact center and add additional users as contact center admins, supervisors, or agents.
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    Before you begin: You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions.
    About this task: If assigning additional account users as agents, supervisors, or contact center admins above your quoted amount, the cost of your monthly subscription will increase.
    1. Sign in to our GoTo desktop/web app.
    2. Select Call Queues & Contact Center.
    3. From Users, search for and choose the user you want to assign.
    4. From Overview > Details, select Edit.
    5. Select the GoTo Contact admin check box.
    6. Choose Save when complete.
    What to do next: Ensure the new contact center admin knows how to set up GoTo's Contact Center.