HELP FILE
How do I make someone a contact center admin?
Assign a user to the admin role to allow them to set up your contact center and add additional users as contact center admins, supervisors, or agents.
Before you begin: You must be
set up as a user and be assigned the
admin role. This can also be done from your
admin portal if you have access permissions.
About this task: If assigning additional account users as agents, supervisors, or contact center admins above your quoted amount, the cost of your monthly subscription will increase.
- Sign in to our GoTo desktop/web app.
- From Users, search for and select the user you want to assign.
- From , select Edit.
- Select the GoTo Contact admin check box.
- Select Save when complete.
What to do next:
Ensure the new contact center admin knows how to set up GoTo's Contact Center.