How do I make someone a contact center admin?
Assign a user to the admin role to allow them to set up your contact center and add additional users as contact center admins, supervisors, or agents.
Before you begin: You must be
set up as a user and be assigned the
admin role. This can also be done from your
admin portal if you have access permissions.
If assigning additional account users as agents, supervisors, or contact center admins above your quoted amount, the cost of your monthly subscription will increase.
- Sign in to our GoTo desktop/web app.
- From Users, search for and select the user you want to assign.
- From , select Edit.
- Select the GoTo Contact admin check box.
- Select Save when complete.
What to do next:
Ensure the new contact center admin knows how to set up GoTo's Contact Center.