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Use the agent dashboard

Use the agent dashboard to manage your status in assigned queues, view high-level queue activity, engage in calls and chats, and manage your agent settings (if applicable).
  1. Sign in to the desktop or web app.
  2. Select the desired line extension if there are multiple.
  3. From Contact Center > Agent > Dashboard, choose what you want to do:
    • Log in, pause, or log out of queues
    • Change your status
    • Take calls
    • Take chats
    • Create and use pre-recorded soundboard messages — Complete only
    • Create and use pre-written text messages — Complete only

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