How do I use the agent dashboard?

Use the agent dashboard to manage your status in assigned queues, view high-level queue activity, engage in calls and chats, and manage your agent settings (if applicable).

Sign in to our GoTo desktop/web app.
Select the desired line extension if there are multiple.
From Contact Center > Agent > Overview, choose what you want to do:
- Log in, pause, or log out of all queues
- Log in, pause, or log out of specific queues — Complete only
- Take calls
- Take chats
- Create and use pre-recorded audio messages — Complete only
- Create and use pre-saved text messages — Complete only

How do I use the agent dashboard?

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