HELP FILE

How do I use the agent dashboard?

    Use the agent dashboard to manage your status in assigned queues, view high-level queue activity, engage in calls and chats, and manage your agent settings (if applicable).

    1. Sign in to our GoTo desktop/web app.
    2. Select the desired line extension if there are multiple.
    3. Click the headset icon to access the agent dashboard.
    4. From Overview, choose what you want to do: