Hi! We are here to help you.

Use the agent dashboard to manage your status in assigned queues, view high-level queue activity, engage in calls and chats, and manage your agent settings (if applicable).

1. Sign in to our GoTo desktop/web app.
2. Select the desired line extension if there are multiple.
3. Click to access the agent dashboard.
4. From Overview, choose what you want to do:
   • Log in, pause, or log out of all queues
   • Log in, pause, or log out of specific queues — Complete only
   • Take calls
   • Take chats
   • Create and use pre-recorded audio messages — Complete only
   • Create and use pre-saved text messages — Complete only