How do I set my status?
Change your status to let members of your organization know your current availability.
Follow the steps below to customize your status beyond the
system defaults for presence monitoring.
Attention: We are updating the status feature for Contact Center agents, and your account may have the new version. If so, any status changes you make using the methods listed below will automatically update for all queues you are logged into, as well as align your status on your GoTo account. For more information on this feature change, please refer to our FAQ. If you do not have this feature enabled yet and would like to opt-in to the enhanced agent experience sooner, please contact Customer Support.
Desktop & Web app
- Select
under your name and then choose from the following.
-
- Available
- Away
- Do not disturb
- Appear offline
-
Mobile app
Contact Center
Learn how to change your status within the agent dashboard for your queues.
Note: To change your status within the agent softphone, click here.
- Sign in to the desktop or web app.
- From the left navigation, select .
- If you haven't already, log into your desired queues.
- From the top right of the window, change your status using the status drop-down.