Use the agent dashboard to log in, pause, or log out of specific queues.
- Sign in to our GoTo desktop/ web app.
- Select the desired line extension if there are multiple.
- From , select the queue card you need to update.
- Enable/disable the Logged in to queue to log in and out of specific queues.
- To change your status, select the status drop-down located in the top right of the window.
Attention: We are updating the status feature for Contact Center agents, and your account may have the new version. If so, any status changes you make will automatically update for all queues you are logged into, as well as align your status on your GoTo account. For more information on this feature change, please refer to our FAQ. If you do not have this feature enabled yet and would like to opt-in to the enhanced agent experience sooner, please contact Customer Support.
