How do I use presence monitoring in the app?
View the availability of contacts on your system and learn how the different types of statuses are prompted.
Note:
- Learn how to set a custom status in the app.
- See your phone guide to learn about presence monitoring on your desk phone.
Status | How it works | Visible on |
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Available | The user is active on at least one device:
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Unavailable | The user is not active on any devices.
Note: Users with desk phones will always appear available.
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Busy | The user's status will show:
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Do Not Disturb | The user has enabled Do Not Disturb.
Note: This feature is available for all Cisco, Polycom, and Yealink phones we support.
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Away | Not available at present time. |