HELP FILE
How do I use presence monitoring in the app?
View the availability of contacts on your system and learn how the different types of statuses are prompted.
- Learn how to set a custom status in the app.
- See your phone guide to learn about presence monitoring on your desk phone.
Status | How it works | Visible on |
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Available ![]() |
The user is active on at least one device:
|
|
Unavailable ![]() |
The user is not active on any devices.
|
|
Busy ![]() |
The user is on an active call or meeting. |
|
Do Not Disturb ![]() |
The user has enabled Do Not Disturb.
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Away ![]() |
Not available at present time. |