How do I use presence monitoring in the app?
View the availability of contacts on your system and learn how the different types of statuses are prompted.
Note:
- Learn how to set a custom status in the app.
- See your phone guide to learn about presence monitoring on your desk phone.
| Status | How it works | Visible on |
|---|---|---|
Available  |
The user is active on at least one device:
As needed, users can override any busy state by manually setting themselves to Available. |
|
Unavailable  |
The user is not active on any devices.
Note: Users with desk phones will always appear available.
|
|
Busy  |
The user's status will show:
|
|
Do Not Disturb  |
The user has enabled Do Not Disturb.
Note: This feature is available for all Cisco, Polycom, and Yealink phones we support.
|
|
Away  |
Not available at present time. | |
Auto-update  |
The user's status will sync with calls, meetings, and calendar events to show the appropriate status. |
|