Take chats with the shared inbox

Attention: Carriers are now blocking all unregistered outbound SMS per industry regulations to combat spam. Registration is mandatory for all providers, not just GoTo Connect. Register now to restore or maintain SMS service. GoTo Connect cannot expedite carrier reviews.

Use the shared inbox to engage in chat conversations and the agent dashboard to view high-level inbox queue activity.

Currently, the SMS and Facebook messenger channels support all MMS files. Instagram supports images only for attachments.

Sign in to the desktop or web app.
From Inbox, select to log in to the your assigned queue(s) if you are not already.

Tip: You can select Log in to all queues to simultaneously log in to all assigned queues, or use the Manage queues option to select the specific queues you want to log in to.
From Shared inbox, select the chat queue and then specific chat conversation to begin engaging.

Note: When new chat conversations are received, you will see a pop-up notification in the GoTo app with the name of the person who chatted in (when applicable) and your current number of unread chats. This will display regardless of where you are in the app. Audible notifications can be set up from Your profile icon > Settings > Voice > Audio > Message tone.

What to do next: Ensure your co-workers know how to use the shared inbox so they feel confident engaging and responding to customer's messages.

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Room

GoTo Training

OpenVoice

Grasshopper

join.me

LogMeIn Resolve

LogMeIn Resolve MDM

LogMeIn Pro

LogMeIn Central

LogMeIn Rescue

GoToMyPC

GoToAssist

Hamachi

RemotelyAnywhere