How do I take chats?
Use the agent dashboard to engage in chat conversations and view high-level chat queue activity. Available for Core and Complete customers.
Currently, the SMS and Facebook messenger channels support all MMS files. Instagram supports images only for attachments.
Note: If you have a product license for Contact Center and Customer Engagement, your messages will go to 2 different inboxes depending on where the chat originated:
- Contact Center customers will use Chat conversations within Contact Center to respond to messages from Contact Center chat queues.
- Customer Engagement customers will use the Shared Inbox for SMS/MMS messaging with customers and for responding to messages from campaigns.