How do I log in/out of all queues? - GoTo Connect Support

How do I log in/out of all queues?

Use the agent dashboard to log in, pause, or log out of all assigned queues simultaneously.

Desktop app

Sign in to our GoTo desktop/ web app.
Select the desired line extension if there are multiple.
From Contact Center > Agent > Overview, use the Assigned Queues menu to select which queues you want to join.
Select Log in to all queues.
To log out, select Log out of all queues in the top right of the window. Then select Log out.
To change your status, select the status drop-down located in the top right of the window.

Attention: We are updating the status feature for Contact Center agents, and your account may have the new version. If so, any status changes you make will automatically update for all queues you are logged into, as well as align your status on your GoTo account. For more information on this feature change, please refer to our FAQ. If you do not have this feature enabled yet and would like to opt-in to the enhanced agent experience sooner, please contact Customer Support.

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