1. Sign in to the desktop or web app.
2. Select the desired line extension if there are multiple.
3. From Contact Center > Agent > Dashboard, select Manage queues from the status drop-down menu to choose which queues you want to log in to.
4. Select Log in to all queues.
   Tip: You can also log in to specific queues from the desired queue card itself by enabling Logged in to queue.

   Result: You will be simultaneously logged in to all queue calls that you selected from the Manage queues list. This could be all of your assigned queues or just a few of them.

5. To change your status, including pausing yourself for various reasons, use the status drop-down menu to select the desired option.
   Attention: We are updating the status feature for Contact Center agents, and your account may have the new version. If so, any status changes you make will automatically update for all queues you are logged into, as well as align your status on your GoTo account. For more information on this feature change, please refer to our FAQ. If you do not have this feature enabled yet and would like to opt-in to the enhanced agent experience sooner, please contact Customer Support.
6. To log out, select Log out of all queues in the top right corner or disable Logged in to queue on the desired queue cards.

Log in, pause, unpause, and log out of call queues using star codes on your deskphone, mobile app, or softphone.

1. To log in and out, dial *13 from your desired phone and then enter the call queue extension.

   Result: You will hear either “Agent logged in” or “Agent logged off.” If your line exists on multiple devices, only the phone used to dial *13 will be logged in to the queue. You can log in to various queues from the same phone at one given time, however, you need to do it for each queue individually.

   Troubleshooting: If you dial the star code and hear "Access Denied", your CC admin may have disabled this feature for your organization.

2. To pause your status in all queues, dial *33.

   Result: You will hear “Agent paused”.

3. To resume your active status in all queues, dial *34.

   Result: You will hear “Agent unpaused.”