Log in/out of queues
Use the agent dashboard or your phone to log in, pause, or log out of queues. Depending on the endpoint you use, you can log into all assigned queues simultaneously or log in to specific queues.
Desktop or web app
Mobile app
- Sign in to the mobile app.
- From the top left corner, select your profile icon.
- From Manage queues, select individual queues you want to log into, or select Log in to all queues to log into all your assigned call and inbox queues.
- To log out, select the individual queues you want to log out of from, or select Log out of all queues.
Star code
Log in, pause, unpause, and log out of call queues using star codes on your deskphone, mobile app, or softphone.