Use pre-written text messages
Create and manage private or public pre-written text messages to increase your team’s productivity, reduce the need to re-type frequently used messages, and maintain consistent language throughout your organization. This feature may not be available with your plan.
Contact Center
Before you begin: You must be
set up as a user and be assigned the
admin role. This can also be done from your
admin portal if you have access permissions.
- To delete a message, hover over the desired entry, and then select
.
Customer Engagement
Before you begin: You must be
set up as a user and assigned the
team member role.
This feature may not be available with your plan. Please
contact your sales rep for more information on the
GoTo Customer Engagement plans, included features, and pricing.
- From Inbox, select
> Pre-written messages. - To delete a message, hover over the desired entry, and then select .
Note: Pre-written messages can only be deleted by a manager.
