HELP FILE

How do I use the supervisor dashboard?

    Use the supervisor dashboard in our GoTo app to manage your agents, run campaigns, view high-level real-time queue and chat details, and act on what you see.

    Before you begin: You must be set up as a user and be assigned the supervisor role.
    About this task: For customers who signed up on our Support Center plan prior to June 9th, 2020, you have access to a different Supervisor Dashboard through the legacy Contact Center Portal. The enhanced dashboard in our GoTo app is for Core and Complete customers as well as Support Center customers who signed after June 9th.
    1. Sign in to our GoTo desktop/web app.
    2. Select Contact Center > Supervisor > Dashboard to access the supervisor dashboard.
    3. Choose what you want to do: