Switch a call between devices
Use call flip to transfer a call between multiple devices assigned to a single user.
Note:
- There are no permission checks currently in place, such as requiring the dialable password.
- If there are multiple active calls, you cannot choose which one will flip. It will be a random system selection.
- You can flip a call that is waiting in a queue, is in the process of being transferred, or has not been answered.
Desktop or web app
- While on an active call on another device, open the desktop or web app.
- Select Active call on another device at the top of the screen and then select Pick up to complete the switch to the desktop app.
Results: The call will automatically end on the original device. This change will be transparent to the other party.
Mobile app
- While on an active call on another device, open the mobile app.
- Select Active call at the top of your screen.
- Select Take the call to complete the switch to the mobile app.
Desk phone
While on an active call, dial *77 from the device you want to continue the call on.
Results: The call will automatically end on the original device. This change will be transparent to the other party.
Softphone
Before you begin: If you haven't already,
enable the softphone experience.
- While on an active call on another device, open the desktop or web app.
- Select Active call on another device at the top of the screen and then select Pick up.