HELP FILE

How do I switch a call between devices?

Use call flip to transfer a call between multiple devices assigned to a single user.

Note:
  • There are no permission checks currently in place, such as requiring the dialable password.
  • If there are multiple active calls, you cannot choose which one will flip. It will be a random system selection.
  • You can flip a call that is waiting in a queue, is in the process of being transferred, or has not been answered.

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Device How-to
Desktop & Web App
  1. While on an active call on another device, open the desktop or web app.
  2. Hover over Your active call on another device in the left sidebar and then click GoToConnect Call Flip Icon to complete the switch to the desktop app.
    1. The call will be automatically ended on the original device. This change will be transparent to the other party.
Mobile App
  1. While on an active call on another device, open the mobile app.
  2. Tap Active call at the top of your screen.
  3. Tap Take the call to complete the switch to the mobile app.
Desk Phone
  1. While on an active call, dial *77 from the device you want to continue the call on.
    1. The call will be automatically ended on the original device. This change will be transparent to the other party.