product icon

How do I use hot desking?

    Load your extension settings to a shared phone and use it as your own, regardless of where you physically sit.

    Watch Video
    Before you begin:
    • A system admin must enable this feature on your user profile and each shared device.
    • This feature is supported on Cisco MPP, Polycom, and Yealink only.
    1. Dial *43 from a shared phone to log in.
    2. Enter your numerical dialable username given to you by a system admin.
    3. Enter your dialable password (default 0000).
      This is separate from your voicemail password and can be changed by dialing *19.


      • You will hear two beeps, and then the phone will reboot with the appropriate settings (this can take up to 30 sec).
      • If you dial emergency services, dispatch will see the Emergency Services Caller ID assigned to the phone.

    4. Dial *43 again to log out of a shared phone.
      Note: Logging out of a shared phone automatically logs you out of any call queues you were logged in to while hot desking.