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How do I use hot desking?

Load your extension settings to a shared phone and use it as your own, regardless of where you physically sit.

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Before you begin:
  • A system admin must enable this feature on your user profile and each shared device.
  • This feature is supported on Cisco MPP, Polycom, and Yealink only.
  1. Dial *43 from a shared phone to log in.
  2. Enter your numerical dialable username given to you by a system admin.
  3. Enter your dialable password (default 0000).
    This is separate from your voicemail password and can be changed by dialing *19.


    • You will hear two beeps, and then the phone will reboot with the appropriate settings (this can take up to 30 sec).
    • If you dial emergency services, dispatch will see the Emergency Services Caller ID assigned to the phone.

  4. Dial *43 again to log out of a shared phone.
    Note: Logging out of a shared phone automatically logs you out of any call queues you were logged in to while hot desking.