How do I add a device?

Add a device (also known as hardware), and activate it with a user's license or if it needs to be a standalone device it can be activated with it's own license.

Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Add a device

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Sign in to GoTo Admin.
From Devices, select + Add device.
Choose your device type:
- Select User device, if the device is for a user to make and receive calls with a physical device in addition to a softphone.
- Select Standalone device, if the device is to give a user an additional phone for their current line or to add a device that doesn't need a user, such as a fax adapter or GoTo Room devices.
Enter a Name.

Tip: This is usually the name of the user that will use the device or the name of the room the standalone device is located in.
Enter the MAC address for the device.

Tip: This 12 digit number is the device's unique identifier and is typically found on the back of the device.
Assign a license to activate the device:
- User device: Choose a user from the Assign to drop-down menu. If you are unsure of the user, you can skip this step but the device will not be activated until a user with a license is assigned to the device.
- Optional: Standalone device: Enable the GoTo Connect license feature. You can skip this step but the device will be inactive.
Choose a Model from the drop-down menu.

Tip: If you cannot find your device in the Model drop-down list, you can leave the field blank.
Optional: Enter Notes as needed.
Select Save when complete.

Results:

A direct extension number is automatically assigned. A user device will be assigned the user's direct extension number. A standalone device will be assigned a new direct extension.
You will be shown the device's profile where you can change it's settings.

What to do next: Make sure the device is properly plugged in and provisioned to your account. Send the appropriate phone guide to your users.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Add a device

Create a standalone device to give a user an additional phone for their current line, perhaps for their home office or to add a device that doesn't need a user, such as a fax adapter.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

Note: All devices must have a user profile and at least one line assignment to provision and maintain registration.

Attention: This action creates a new billable device.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Devices in the left sidebar and then select Add Device.

Choose a user option:

Option	Description
Existing User	Assigns an existing user to this device.
None (Standalone Device)	Adds a name to display internally on the standalone device.

Choose a line option:

Option	Description
Existing Line	Assigns an existing line to this device.
New Device	Creates a new line for this device. The next available number will automatically populate the Extension Number; change this as needed.

Choose a hardware option:

Option	Description
Existing Device	Links the device to a previously created hardware profile upon selection.
New Device	Creates a new device and links it to the user. MAC Address: A 12 digit string which is typically found on the bottom of the device. Model: You can leave this field blank and it will automatically populate when you provision the device. It is therefore optional for all devices except some paging devices.
None (Softphone only)	Creates a device profile for the user to access the desktop and mobile app.

Select Ok and then select the new device to configure its settings.

What to do next: To bring your device to life, make sure that it is provisioned, then route a phone number to it or use it in a dial plan.

Hardware settings

Below is a list of all the hardware settings and their descriptions.

General

**Hardware Device**
Setting	Description
Model	You can leave this field blank and it will automatically populate when you provision the device. It is therefore optional for all devices except some paging devices.
Notes — Optional	Enter any additional notes about the device (e.g., location).
Emergency Services Caller ID — Optional	Overrides all other caller ID settings for emergency calls.

Add MAC address to system

Before a device can make and receive calls, it needs a way to be identified over the network. By adding a device’s MAC address to a hardware profile, you are providing the device’s unique identifier and allowing it to work with our services.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Hardware in the left sidebar and then Add Hardware.
Enter the device’s 12 digit MAC Address which is typically found on the back of the device.
Verify the MAC Address was entered correctly.
Select and then select the newly added hardware to configure its settings.
Select Save.

What to do next: To bring your hardware profile to life, assign it to an individual device.