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Change the lines and buttons on my phone

Most phones have one or more buttons (or sidecars) that you can customize to perform specific functions, like speed dial. Customize these settings to personalize your buttons as needed.

  1. Sign in to the desktop or web app.
  2. Select your profile picture in the top right and then choose Settings.
  3. From Voice > Device buttons, choose the desired device from the drop-down menu.

    Troubleshooting: If you do not have Device buttons, you are on our classic admin portal and will need to ask your admin to enable the setting. Admins can sign in at https://my.jive.com/pbx, select Devices > User's device > Button Configuration and then enable Allow user to change all Speed Dial buttons.

  4. Select Add button.
  5. Choose the extension (Button number) you want assigned to the button.
  6. Edit the button Label. This overrides the line name.
  7. Choose the desired button Type to configure:
    Button type Description
    Not configured No button type is selected. Button will not function.
    Line Allows you to choose a primary or secondary direct extension.
    Line (No Ring) Allows you to choose a primary or secondary direct extension. There will be no audible ring on this button.
    Speed Dial w/Presence (Buddy Watch) Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button.
    Speed Dial Allows you to add an internal extension or an external phone number as a speed dial. Watch video
    Speed Dial w/Presence Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button.
    Speed Dial / Transfer w/ Presence Allows you to use speed dial when not on a call, but will enable one-touch transfers to the monitored extension when on a call.
    Call Park Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8).
    Note: Not all phones support this feature.
    Multicast Paging Group Adds a paging zone to the button for transmitting pages.
    Note: Supported on Cisco MPP, Polycom, and Yealink only.
    Custom Defined On Phone Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning.
  8. Select Apply and then select Save.
What to do next: If the device doesn't resync automatically, you may need to resync your device manually to reflect the changes.
Related Articles:
  • Use call parking
  • Set up a personalized dial plan on your line
  • Set up email notifications and other voicemail box options

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