Change the lines and buttons on my phone
- Sign in to the desktop or web app.
- Select your profile picture in the top right and then choose Settings.
- From , choose the desired device from the drop-down menu.
Troubleshooting: If you do not have Device buttons, you are on our classic admin portal and will need to ask your admin to enable the setting. Admins can sign in at https://my.jive.com/pbx, select and then enable Allow user to change all Speed Dial buttons.
- Select Add button.
- Choose the extension (Button number) you want assigned to the button.
- Edit the button Label. This overrides the line name.
- Choose the desired button Type to configure:
Button type Description Not configured No button type is selected. Button will not function. Line Allows you to choose a primary or secondary direct extension. Line (No Ring) Allows you to choose a primary or secondary direct extension. There will be no audible ring on this button. Speed Dial w/Presence (Buddy Watch) Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. Speed Dial Allows you to add an internal extension or an external phone number as a speed dial. Watch video Speed Dial w/Presence Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. Speed Dial / Transfer w/ Presence Allows you to use speed dial when not on a call, but will enable one-touch transfers to the monitored extension when on a call. Call Park Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8). Note: Not all phones support this feature.Multicast Paging Group Adds a paging zone to the button for transmitting pages. Note: Supported on Cisco MPP, Polycom, and Yealink only.Custom Defined On Phone Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning. - Select Apply and then select Save.