How do I add a paging realm and profile?

Add a multicast paging system to your account to allow your users to send and receive audio messages to each other through their phones, individually or in bulk, inside your local area network.

Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Add paging realm and profile

Because each manufacturer sets up multicast paging differently, we recommend using paging with devices from the same manufacturer. WAN is not supported. You will need to create both realms and profiles for the paging system to be functional.

Sign in to GoTo Admin.
From > Paging, select Add paging, and then choose what you want to do:
- Add a realm: A realm is a group of zones (or group of subscribing devices) inside a single local area network (LAN).
- Add a profile: A profile defines which zones a device can send and/or receive pages from.
Complete each field of the respective form.

Tip: You can select Create another after save if you are going to be making multiple realms or profiles at once.
Select Save when complete.
Customize the settings as needed.

What to do next: After customizing your realms and profiles, you will need to assign the profiles to the desired devices.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

How do I set up a paging system?

Set up multicast paging to provide an intercom system with unidirectional, one-to-many communication inside your local area network.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

Because each manufacturer sets up multicast paging differently, we recommend using paging devices from the same manufacturer. WAN is not supported.

1. Create a paging realm

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Paging Realms in the left navigation menu and then select Add Realm.
Enter a Name for the paging realm.
Select and then choose the newly added paging realm to configure its settings.
From General > Zones, enter a Name for each necessary zone (the IP Address: Port is automatically generated).

Optional: If using Polycom devices, click Polycom to set up the following:

Setting	Description
Multicast Address	The IP address and port used for the priority and emergency groups..
Priority Group	The group number (in the Polycom handset itself) for the priority group. A page to this group will interrupt normal pages and active calls.
Emergency Group	The group number (in the Polycom handset itself) for the emergency group. A page to this group will interrupt normal pages, priority pages, and active calls at a near maximum volume even if do not disturb (DND) is turned on.

Select Save.

2. Create a paging profile

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Paging Profiles in the left navigation menu and then select Add Profile.
Enter a Name for the paging profile.
Select the desired paging Realm.
Select and then choose the newly added paging profile to configure its settings.
From General > Zone Membership, check Subscribe or Transmit for each necessary zone.

Note: Devices assigned to the paging profile will receive or send pages accordingly.
Optional: If using Polycom devices, go to General and then check the box to enable Polycom paging with compatible devices.

Note: This allows Polycom and Yealink devices to send and receive multicast pages between each other and must be enabled on each paging profile

Optional: Select Polycom to set up the following:

Setting	Description
Default Zone	Defines the order zones will appear on the Polycom device.
Off-Hook Paging	Controls whether calls can be interrupted by pages. On Polycom devices, pages to the emergency zone will always interrupt calls.

Select Save.

3. Assign a paging profile to a phone

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Devices in the left navigation menu and then select the device that needs a paging profile.
From Settings > General Settings, choose a Paging profile.
Select Save.
Power cycle the device(s) to apply the changes.

Article last updated: 4 May, 2023

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