How do I change the settings on a device?
GoTo Admin
Change device settings
PBX Administration (classic)
Device settings
Settings
Setting | Description |
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Assigned User | The user assigned to the device. |
Name | The name used to identify the device in the admin portal. |
Display Name | The name displayed on the phone.
Note: Not all phones support this feature.
|
Time Zone — Optional | The time zone for the device. |
Corporate Directory — Optional | Syncs a corporate directory (LDAP) to the device. |
Secure Calling — Optional | Enables call encryption.
Note: Supported on Cisco MPP, Polycom, and Yealink only.
|
Resync Device | Select to sync minor changes with the device remotely. |
Paging Profile — Optional | The paging profile used for multicast paging. |
Outbound Proxy — Optional | The outbound proxy used by the device for sending messages to GoTo servers.
Note: Outbound proxy is typically configured by GoTo Connect to accommodate specific network setups and is not commonly required.
|
Registration Proxy — Optional | The registration proxy with which the device configures. |
Polycom Acoustic Fence — Optional | Enables noise cancellation on Polycom VVX phones that automatically filters background noise for your callers—making it easier for them to hear you. This is a one-way feature, only the audio your callers hear is affected; what you hear from them will remain unchanged. Firmware version 5.4.4 or higher is required. |
Polycom Acoustic Fence Threshold | Determines the amount of background noise that is filtered when using the Polycom Acoustic Fence. Enter a value between 1 (low noise situations) and 10 (high noise situations). |
JBC — Optional | Assigns a Jive Business Continuity (JBC) device to the device.
Note: Outbound proxy and Registration proxy are disabled while using JBC.
|
Billing Group — Optional | Sorts billable devices and phone numbers by billing groups on your monthly GoTo invoice for internal accounting and reporting purposes. |
Multicast Mega Volume — Optional | Increases the device volume for received multicast pages. Useful in large rooms or noisy environments.
Note: Support on limited Yealink models only.
|
Hardware
Setting | Description |
---|---|
Allow the phone to retrieve its configuration | Gives the device access to provisioning data (rarely disabled).
Tip: Disable this setting to prevent GoTo's provisioning servers from clearing any manual changes made directly on the device.
|
Hardware | Provisions the device to the selected hardware profile. |
Reset Secure Provisioning | Allows a device to reconnect to GoTo after a factory reset.
Note: Not all phones support this feature.
|
Description |
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Lists all custom settings set up manually on the device. |
Button Configuration
Setting | Description |
---|---|
Allow this device to monitor the presence of other devices | Enables presence monitoring to visually monitor speed dial contacts assigned to line keys on the phone to know if they are on an active call. |
Allow user to change all Speed Dial buttons in GoTo | Allows the user to edit their speed dial key(s) from GoTo.
Note: Not all phones support this feature
|
Convert Directory Contacts Into Buttons | |
Enable Remote Directory | Adds all the lines on the system as a static directory on the phone. The user cannot modify this directory.
Note: Not all phones support this feature
|
Fill Directory Automatically | Adds all lines on the system to the user-editable directory on the phone. If the user clears this directory, it will populate again automatically.
Note: Supported on Polycom only.
|
Use Jive's Button Configuration |
Note: Supported on Polycom VVX only.
|
Setting | Description |
---|---|
Not configured | No button type is selected. Button will not function. |
Line | Allows you to choose a primary or secondary direct extension. |
Line (No Ring) | Allows you to choose a primary or secondary direct extension. There will be no audible ring on this button. |
Speed Dial w/Presence (Buddy Watch) — Limited Support | Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. |
Speed Dial | Allows you to add an internal extension or an external phone number as a speed dial. |
Speed Dial w/Presence — Recommended | Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. |
Speed Dial / Transfer w/ Presence | Allows you to use speed dial when not on a call, but will enable one-touch transfers to the monitored extension when on a call. |
Call Park | Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8).
Note: Not all phones support this feature.
|
Multicast Paging Group | Adds a paging zone to the button for transmitting pages.
Note: Supported on Cisco MPP and Yealink only.
|
Custom Defined on Phone | Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning. |
Usage
Description |
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Lists all queues the device is logged in to as an agent. |
Turn call encryption on/off
Our secure calling feature always encrypts the first path of audio and will encrypt both if your call is with another device that has secure calling enabled as well.
- This feature is supported on Cisco MPP, Polycom, and Yealink desk phones as well as our GoTo app.
- Our voice features, like call monitoring and call recording, still work with call encryption enabled.
- Call encryption may use slightly more bandwidth and will change the network protocol you’re using. As a result, be sure to adjust your network policies as needed.
- If media release is enabled on your network, secure calling will override this setting.
- Secure calling uses TCP protocol. Ensure that port 5062 is enabled on your network.
- You can also enable call encryption from a device profile.
Link MAC address to a device profile
This article discusses how a MAC address can be added to a device after the initial creation.
- You must be assigned the Admin or Super admin role to perform this task.
- The hardware profile must be created.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Click Devices in the left sidebar and then choose the device that needs a MAC address added.
- From , verify Allow the phone to retrieve its configuration is enabled.
- Select the desired Hardware.
- Click Save.
Add a user to a phone
Linking a user to a phone allows that individual to use the phone as their own and make customizations.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Devices in the left sidebar and then choose the phone that needs a different user assigned.
- From , select an Assigned User.
- Select Save.
- Power cycle the phone to apply the changes.
Change a user's name on a device
Identify your phones in the office by changing the name that appears on the actual device (e.g., “Front Desk” or “CEO”).