How do I change the settings on a device?
GoTo Admin
Change device settings

PBX Administration (classic)
Turn call encryption on/off
Our secure calling feature always encrypts the first path of audio and will encrypt both if your call is with another device that has secure calling enabled as well.
- This feature is supported on Cisco MPP, Polycom, and Yealink desk phones as well as our GoTo app.
- Our voice features, like call monitoring and call recording, still work with call encryption enabled.
- Call encryption may use slightly more bandwidth and will change the network protocol you’re using. As a result, be sure to adjust your network policies as needed.
- If media release is enabled on your network, secure calling will override this setting.
- Secure calling uses TCP protocol. Ensure that port 5062 is enabled on your network.
- You can also enable call encryption from a device profile.
Link MAC address to a device profile
This article discusses how a MAC address can be added to a device after the initial creation.
- You must be assigned the Admin or Super admin role to perform this task.
- The hardware profile must be created.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Click Devices in the left sidebar and then choose the device that needs a MAC address added.
- From , verify Allow the phone to retrieve its configuration is enabled.
- Select the desired Hardware.
- Click Save.
Add a user to a phone
Linking a user to a phone allows that individual to use the phone as their own and make customizations.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Devices in the left sidebar and then choose the phone that needs a different user assigned.
- From , select an Assigned User.
- Select Save.
- Power cycle the phone to apply the changes.
Change a user's name on a device
Identify your phones in the office by changing the name that appears on the actual device (e.g., “Front Desk” or “CEO”).