HELP FILE
What are the system permissions?
Below is a list of all the system permissions and their descriptions.
General
Permission | Description |
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Super Administrator | Users have access to modify all aspects of your system, including the contact center portal and emergency location information. |
Admin (Configure PBX) | Users have access to modify all aspects of your system except permissions. |
View Invoices | Users have access to view invoices for the account. |
Pay Invoices | Users have access to pay invoices for the account. This permission is dependent on them having the View Invoices permission. |
View Reports | Users have access to system call reports and the real time and history pages in the contact center portal. |
Access Call Recordings | Users have access to listen to any available call recordings in the call reports. |
Setting | Description |
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Phone Number Transfer PIN | A four to eight-digit pin used to protect your phone numbers from being transferred without your authorization. |
Dialing
Permission | Description |
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Internal | Users can dial internal extensions. |
Local | Users can dial local numbers inside the area code defined on their line. |
Domestic Long Distance | Users can dial long distance numbers (including toll free numbers) outside the area code defined on their line, but within their country.
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Domestic Mobile | Users can dial mobile numbers. This allows user permission control in countries where it is more expensive to call mobile phones.
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International | Users can dial international numbers outside the region defined on their line; including US Territories and Foreign States. See our international rates. |
Toll Numbers | Users can dial numbers that assess per-minute charges (e.g., 1-900 numbers). |
Malicious Area Codes | Users can dial international numbers that are listed under NANPA (i.e., they are ten-digit dialable). These have extremely high per-minute rates and are often involved in scams. |
Network
Setting | Description |
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Automatically Authorize Network with Provisioning | |
Allow Non-Admins to Authorize Own Network |
Prompts
Description |
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Users can record sound clips and other users’ directory names on the system. Click on a user or user group to go to its settings. |
Monitoring
Setting | Description |
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Use Simple Monitoring Permissions | Users can monitor all lines on the system (full monitoring access). |
Use ACL Monitoring Permissions | Users can only monitor specific lines on the system (limited monitoring access). |
VM/Fax
Setting | Description |
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Use ACLs | System admins control voicemail access from the Voicemail tab for each line, ring group, and shared voicemail box on the system. Only users listed within Permitted Users/Groups will be granted access to the voicemail box controls. |
Use Voicemail Box Passwords | The default voicemail access method where passwords are set to each individual mailbox. If multiple people need to access a voicemail box, the password must be communicated to each user. |
Setting | Description |
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Allow Fax-to-Email | Users with a direct phone number can receive incoming faxes to their email. |