How do I access call reports?
Use our various detailed call reports to empower your managers with the metrics, statistics, and analytics they need to manage employees effectively and grow your business. Only available in English at this time.
Before you begin:
- You must have view reports or super admin permissions.
- If you want to listen to the call recordings on these reports, you will also need the access call recordings permission.
Note: A new version of Call reports is now available in the Analytics portal within your GoTo app. Experience the same familiar data with a new and improved look and features. Click here to get started!
- Call reports are available for up to 13 months.
- The Call Breakdown report was removed from the summary page on September 2nd.
Attention: Due to CPNI compliance, GoTo Connect Support cannot run reports on your behalf and distribute them to you. All report information can be obtained by logging into your account and running the reports there. Please refer to the Code of Federal Regulations website for more information on CPNI compliance.
Article last updated: 22 March, 2024