HELP FILE
How do I access call reports?
Use our various detailed call reports to empower your managers with the metrics, statistics, and analytics they need to manage employees effectively and grow your business. Only available in English at this time.
Before you begin:
- You must have view reports or super admin permissions.
- If you want to listen to the call recordings on these reports, you will also need the access call recordings permission.
About this task:
- Call reports are available for up to 135 days.
- The Call Breakdown report was removed from the summary page on September 2nd.
- Sign in at https://my.jive.com/cr.
- Choose the report you would like to view in the top Call Reports navigation menu.