Access analytics and call reports
Attention: Due to CPNI compliance, GoTo Connect Support cannot run reports on your behalf and distribute them to you. All report information can be obtained by logging into your account and running the reports there. Please refer to the Code of Federal Regulations website for more information on CPNI compliance.
Access our analytics site where our powerful boards are available to help you make more informed decisions and generate better outcomes for your business. Reports are available for up to 13 months.
Before you begin: To access analytics, you must be
set up as a user and have
view reports or
super admin permissions or be a Contact Center
supervisor or
admin. If you want to listen to the call recordings on these reports, you will also need the
access call recordings permission.
GoTo Analytics
The analytics app can also be launched from the admin portal if you have permissions by selecting
Phone system > Call reports.
Phone system > Call reports.
What to do next: See
Reporting terms for Contact Center data to learn how the various metrics are defined. Please note that these metrics are confined to the selected filters in these boards.
Call reports (classic)
Note: A new version of Call reports is now available in the Analytics portal within your GoTo app. Experience the same familiar data with a new and improved look and features. Click here to get started!
- Sign in at https://my.jive.com/cr.
- Choose the report you would like to view in the top Call Reports navigation menu: