Access Analytics and Call Reports
Attention: Due to CPNI compliance, GoTo Connect Support cannot run reports on your behalf and distribute them to you. All report information can be obtained by logging into your account and running the reports there. Please refer to the Code of Federal Regulations website for more information on CPNI compliance.
Access our analytics site where our powerful boards are available to help you make more informed decisions and generate better outcomes for your business.
Before you begin: To access analytics, you must be
set up as a user and have one of the following roles or permissions:
- View reports permissions
- Super admin permissions
- Contact Center Supervisor role
- Contact Center Admin role
Note: If you want to listen to the call recordings on these reports, you will also need the access call recordings permission.
Reports are available for up to 13 months.