How do I access Contact Center Analytics and Call reports?
Access our analytics site where our powerful boards are available to help you make more informed decisions and generate better outcomes for your business.
Before you begin: To access analytics, you must be
set up as a user and have one of the following roles or permissions:
- View reports permissions
- Super admin permissions
- Contact Center Supervisor role
- Contact Center Admin role
Note: If you want to listen to the call recordings on these reports, you will also need the access call recordings permission.
Reports are available for up to 13 months.