Access Analytics and Call Reports

Attention: Due to CPNI compliance, GoTo Connect Support cannot run reports on your behalf and distribute them to you. All report information can be obtained by logging into your account and running the reports there. Please refer to the Code of Federal Regulations website for more information on CPNI compliance.

Access our analytics site where our powerful boards are available to help you make more informed decisions and generate better outcomes for your business.

Before you begin: To access analytics, you must be set up as a user and have one of the following roles or permissions:

View reports permissions
Super admin permissions
Contact Center Supervisor role
Contact Center Admin role

Note: If you want to listen to the call recordings on these reports, you will also need the access call recordings permission.

Reports are available for up to 13 months.

Sign in to our GoTo desktop or web app.
Select Analytics to launch the analytics site.
Select the board you want to view:
- Call reports — Use our various detailed call reports to empower your managers with the metrics, statistics, and analytics they need to manage employees effectively and grow your business.
- Agent performance — This board is designed to help you understand how your agents are performing overall.
- Queue caller — This board is designed to help you understand what is happening with your call queues.
  Note: Only available for Core and Complete customers.
- Resolved conversation — This board is designed to help you understand what is happening with your inbox queues.
Fastpath: Click here to learn how these metrics, such as handled, abandoned, and time in queue, are defined. Please note that these metrics are confined to the selected filters in these boards.

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Room

GoTo Training

OpenVoice

Grasshopper

join.me

Resolve

Resolve MDM

Pro

Central

Rescue

GoToMyPC

GoToAssist

Hamachi

RemotelyAnywhere