How do I change a user's role?
Update a user's role as needed so they have the appropriate permissions in the admin portal.
You must have the
Super admin role in order to view the buttons and make these role changes for a user.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
- These changes can also be made on a user's profile, under .
- If you need to change the role for a user group, refer to How do I change a user group's settings? to change the parent group.
Change user role
- Sign in to GoTo Admin.
- From
People > Roles & permissions, select the role the user needs. - Select the respective add button on the top right and then choose the following:
- Add user: This will allow you to choose which user you want to assign to this role.
- Invite new user: This will add a new user to the system. Be sure to select the right role when completing the form.
- Complete each field of the form.
- Select Save or Send Invitation depending on which option you selected from the drop-down add menu.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Give admin permissions
Give a user or user group admin permissions to have access to modify everything in your system except for permissions.
A user group can only be nested under one parent group.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select User Groups in the left navigation menu and then choose the Administrators user group.
- Make sure this group has Configure PBX permissions.
- From Members, select the user or user group that needs admin permissions.
- Save your changes.
- Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select
. Save your changes.
Give super admin permissions
Give a user or user group super admin permissions to have full access to your system; including permissions, reporting, billing, and Contact Center.
- Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select . Select Save.
Article last updated: 10 January, 2024