Change a user's role in the admin portal
You can update a user's role as needed so they have the appropriate permissions in the admin portal.
GoTo Admin
Before you begin: You must have an admin or super admin
role to perform this task.
- These changes can also be made under by adding the user to a different role.
- If you need to change the role for a user group, refer to Change a user group's settings to learn more.
Change a user's role
- Sign in to GoTo Admin.
- Select
People from the left navigation menu. - Select Users from the left panel.
- Search for and select the desired user from the table.
- Under the section, select Edit details. This will open the Edit user details window.
- Under Admin role, choose the role you want to give that user.
- If you want to notify the user of their change in roll, check the Send notification email box at the bottom of the window.
- Select Save.
PBX Administration (classic)
Before you begin: You must have an admin or super admin
role to perform this task.
Give admin permissions
Give a user or user group admin permissions to have access to modify everything in your system except for permissions.
A user group can only be nested under one parent group.
- Sign in to PBX Administration (classic).
- Select User Groups in the left navigation menu and then choose the Administrators user group.
- Make sure this group has Configure PBX permissions.
- From Members, select the user or user group that needs admin permissions.
- Save your changes.
- Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select
. Save your changes.
Give super admin permissions
Give a user or user group super admin permissions to have full access to your system; including permissions, reporting, billing, and Contact Center.
- Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select . Select Save.
Article last updated: 29 January, 2025