How do I manage my product licenses?
Use the products tab to view a list of all of your products, the total amount of licenses you have, and the associated capabilities each product gives your users.
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- Select
Home > Products, to view your products, licenses, and associated capabilities. - To edit or remove a license assigned to a user:
- Select
People > Users, and then select the user who needs changes made. - From the Products tab, manage which products that user can access by enabling or disabling the Subscription setting.
Note: If you remove a GoTo Connect product license from a user with a phone configured, the phone's configuration will be saved in the system for up to 7 days in case of an accidental mistake. You will be able to recover the user's phone configuration by re-adding the user's product license within 7 days.
- Select
- To remove a Contact Center license assigned to a user:
Important: Removing a GoTo Connect Standard license from a user does not remove the user's Contact Center license. You must manually remove the user from all call queues, outbound queues, and inbox queues they are assigned to so those users are not billed for a Contact Center license.
- From the left navigation, select
> Phone System > Contact Center. - Begin with selecting Call queues.
- Select the desired queue(s).
- Within each queue, select the Supervisor and Agent tab.
- Search for the user. If the user is listed, select the blue "X" in the Unassign column to remove the user from the queue.
- Repeat steps 6b-6e for Inbox queues and Outbound queues.
- From the left navigation, select
Article last updated: 24 July, 2023
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