How do I check the status of my orders?
Use the order dashboard to view the details and latest status on your equipment, new number, or number transfer order(s).
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Check order status
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- From
Home > Orders, search for and select the order you want to view the details of/check for updates.
Tip: To speed up your search, you can filter by order status or you can sort by order number or order type. - Optional: Select
in the top-right to change or cancel the port date on a pending order.
Results:
Estimated Timeframes:- Equipment — Generally arrives in 10-12 business days once paid for
- New Numbers — Immediately available
- Ported Numbers — Generally transfer within 15-18 business days if the submitted information is accurate
What to do next: If you have any questions with an order, please contact Customer Support
here. To order more numbers or start a new number transfer, refer to
Order New Phone Numbers. To order more equipment, please contact your Sales Representative.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
How do I check my order status?
Before you begin:
You must be assigned an Admin or Super admin role to perform this task.
What to do next: To
order more numbers or
start a new number transfer, select
Phone Numbers in the left navigation menu. To order more equipment, please contact your Sales Representative.
Article last updated: 12 May, 2023
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