How do I check the status of my orders?

Use the order dashboard to view the details and latest status on your equipment, new number, or number transfer order(s).

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Check order status

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Sign in to GoTo Admin.
From Home > Orders, search for and select the order you want to view the details of/check for updates.

Tip: To speed up your search, you can filter by order status or you can sort by order number or order type.
Optional: Select in the top-right to change or cancel the port date on a pending order.

Results:

Estimated Timeframes:

Equipment — Generally arrives in 10-12 business days once paid for
New Numbers — Immediately available
Ported Numbers — Generally transfer within 15-18 business days if the submitted information is accurate

What to do next: If you have any questions with an order, please contact Customer Support here. To order more numbers or start a new number transfer, refer to Order New Phone Numbers. To order more equipment, please contact your Sales Representative.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

How do I check my order status?

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Orders in the left navigation menu.
Search for and choose the order you want to check for updates.

Tip: To speed up your search, you can filter by order type or you can sort by order number, creation date, or modified date.

What to do next: To order more numbers or start a new number transfer, select Phone Numbers in the left navigation menu. To order more equipment, please contact your Sales Representative.

Article last updated: 12 May, 2023