Order New Phone Numbers
Check which numbers are available and place an order for local, toll-free, or vanity numbers.
Rates vary by number type and country. See your initial quote for your specific pricing. If ordering a different number type than originally quoted, the standard rates will be applied. If you would like to port or transfer a phone number, please refer to
Port Existing Phone Numbers for more information.
Important: Starting December 1, 2024, United States carriers will block all unregistered SMS. Don’t wait - complete SMS registration immediately to avoid disruption to your service.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Order new numbers
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- If you are not already, sign in to GoTo Admin.
- From
Phone system > Phone numbers, select + Order new numbers. - Select your region.
- For Local numbers, enter your desired area code. For Toll-free numbers, choose the desired starting number(s) for the toll-free number. Then select Search for numbers to see a list of available phone numbers to +Add.
- Optional: Add Caller ID name to your phone number(s). Then select Next.
- Optional: Add Directory listing to help make it easier for your customers to reach out to you.
- Carefully review and verify your port order and ensure all the details are accurate before selecting Place order.
What to do next: Once you have submitted your order, you will be automatically taken to your account to
route your new phone number(s). If a manual order was placed on your behalf, our Telecom team will reach out to you by email with updates.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Order a new or temporary number
Check which numbers are available and place an order for local, toll-free, or vanity numbers. Only available in the United States and Canada.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Rates vary by number type and country. See your initial quote for your specific pricing. If ordering a different number type than originally quoted, the standard rates will be applied. The ordering process below is the same regardless if the number will be permanently or temporarily used.
What to do next: Once you have submitted your order, you will be automatically taken to your account to
route your new phone number(s). If a manual order was placed on your behalf, our Telecom team will reach out to you by email with updates.
Article last updated: 14 March, 2023
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