Port Existing Phone Numbers
Submit a request to have your phone numbers transferred (or ported) over to us from your previous provider.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
- If you're an admin who signs in at https://admin.goto.com, you are on the GoTo Admin.
- If you're an admin who signs in at https://my.jive.com/pbx, you are on the PBX Administration (classic).
GoTo Admin
Before you begin:
You must be assigned an Admin or Super admin role to perform this task. Ensure you have met the following requirements with your current phone carrier:
- Have a copy of your most recent phone bill.
- Your account is in good standing.
- No freezes or pending orders.
- No disconnected numbers.
Important: A $15 fee will be charged if your order is rejected for failure to meet any of above requirements.
PBX Administration (classic)
Submit a request to have your phone numbers transferred (or ported) over to us from your previous provider. Only available in the United States and Canada.
These are the requirements to port a number. If a port request is rejected because one or more of these requirements are not met, you may incur a $15 charge.
- Have a copy of your most recent bill
- Your account must be in good standing
- There can't be any freezes, pending orders, or disconnected numbers on your account
Here are some tips of the do's and don'ts before you get started:
- Be exact. Your information (including your pin number) must match exactly with what’s on record with your current phone service provider. If the information provided does not match, your transfer will be delayed or rejected. Refer to your current bill or contact your current service provider.
- Be patient. Port requests with properly submitted information can take a minimum of 15 business days to process. If there are rejections due to incorrect information or anything else, that timeline will be extended.
- Do not cancel your current service until the ports are all complete.
- Do not cancel your Broadband service as this could cause a delay in starting your service with us.
- Do not cancel your temporary number until the ports are all complete and the ported numbers are routed correctly. When you are ready to cancel a number, please email numbers@logmein.com.
What to do next: Make sure that you set up your desired call flow. When you receive an FOC date, the number will display in your account so that you can proactively
route the phone number and be prepared to take calls as soon as your transfer is complete.
Article last updated: 14 June, 2023
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