1. Sign in to GoTo Admin.
2. From Phone system > Phone numbers, select + Port existing numbers.
3. Select your Region, and then select Next.
4. Add your 10-digit phone number(s), and then select Add.
   Note: You can also select Import numbers to upload a CSV file of phone numbers you would like to port.
5. Enable the check box to confirm these numbers are connected to your existing account, and then select Next.
6. Select the desired Port date, and then select Next.
   Important: Ports can be completed no earlier than 6 days after the request and no longer than 30 calendar days after the request. They cannot be completed on weekends or holidays.
7. Use your recent phone bill to enter your carrier's information.
   Tip: Upload your phone bill to help avoid any delays in the transfer process.
8. Enable the check box to confirm that this account is in good standing without any freezing or pending orders.
9. Optional: Add Caller ID to your phone number(s) and then select Next.
   Note: Adding/changing a caller ID after a number is already on your account will incur a fee. We recommend adding it now.
10. Optional: Add Directory listing to help make it easier for your customers to reach out to you.
    Note: Adding/changing the directory listing after a number is already on your account will incur a fee.
11. Carefully review and verify your port order and ensure all the details are accurate before selecting Next.
12. Enter the name of the authorized account holder.
13. Select Place order when finished.

    Result: The request will show up in your orders where you can track its progress. You will receive an email when we receive a transfer date (a.k.a. Firm Order Commitment (FOC)) from your current carrier. This may take a few days or more depending on your current carrier and the quality of the information you provided in your request.

14. Optional: Order a new phone number for temporary use while you wait for your port to complete. This would allow you to enable a forward on your old system from your porting number to this temporary number to allow you to use your new system sooner. Once the port it complete, this phone number can be deleted.

Submit a request to have your phone numbers transferred (or ported) over to us from your previous provider. Only available in the United States and Canada.

1. Sign in to PBX Administration (classic).
2. From the left navigation menu, select Phone Numbers.
3. Select Transfer and then choose one of the following options:
   • Transfer Numbers to start a new transfer request
   • Continue Transfer to continue working on an existing transfer request
4. Complete all of the required fields.
   Tip: While adding the transferring number(s) to a 411 directory or assigning a caller ID are optional steps, we recommend that you complete these fields. There may be a charge for adding or changing the caller ID or directory listing after the transfer has been completed.
5. Select Accept & Submit when you are done.

   Result: The request will show up in your orders dashboard where you can track its progress. You will receive an email when we receive a transfer date (a.k.a. Firm Order Commitment (FOC)) from your current carrier. This may take a few days or more depending on your current carrier and the quality of the information you provided in your request.

6. Optional: Order a number for temporary use while you wait for your port to complete. This would allow you to enable a forward on your old system from your porting number to this temporary number to allow you to use your new system sooner.