How do I delete phone numbers?

Remove unused phone numbers as needed to reduce your monthly bill.

Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Delete a phone number

Before you begin: You must have an admin or super admin role to perform this task.

Sign in to GoTo Admin.
From Phone System > Phone Numbers, select the number that you need to delete.
Select > Delete .
Select Delete again once you have redirected or removed any resources currently associated to the phone number.
Result: Billing will be stopped for this number. You can reactivate the number at any time during this 30-day window by opening the phone number detail page and then selecting Reactivate in the top right. After the 30 days, the number is permanently deleted.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Delete a phone number

Sign in to PBX Administration (classic).
Select Phone Numbers in the left sidebar.
Select next to the phone number(s) that you want removed.
Select Delete once you have redirected or removed any resources currently associated to the phone number(s).
Result: Customers under contract for a set number of phone numbers will not be able to lower their monthly bill beyond the contracted amount. You can reactivate the number at any time during this 30-day window by opening the phone number detail page and then selecting Reactivate in the top right. After the 30 days, the number is permanently deleted.

Article last updated: 24 August, 2023

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